LG Electronics — Regular and frequent complaint of TV

Address:

Mumbai City, Maharashtra

I have purchased LG TV 21FU3AG (CODE 21FU3AG) chasis No. 810LPGE017423 from Vijay Sales, Mumbai on 27/10/2008. I had 3 years (2+1) warranty at the time of purchase given by LG . This TV started giving trouble in 2 nd year and it was regularly repaired by the company under warranty, After initial warranty expiry on 27/10/2011, the technician suggested to take AMC contract for 3 years because TV was giving problems, Therefore, I took AMC for 3 years for the period from[protected] to[protected] at Rs.1191 cash . Since OCT 2011, my TV was off due to some problem many times and i can give few dated as on 12/10/11, 19/3/12, 24/7/13, 15/10/13, 2/9/13, 10/11/13, 21/11, 13, 3/2/14 . TV was also taken to Workshop by SIGMA Services, Mumbai on 10/11/13 and 3/2/14. Now on 25/4/2014, TV is taken by them to Workshop and not yet given back. I spoke to Mr Samir, Incharge on[protected] today on 28/4/2014 and requested him to look into the matter and recommend to LG company for a replacement as TV is still giving regular problem. I had got a call from Mr javed Alam from Noida on 1/12/2013 for an inquiry about frequent complaints of this TV and I had also requested him to check the record of complaints and requested him to replace this TV. I would like to bring to your notice that i am lucky to have this AMC 3 yrs contact, otherwise i would have face lot of financial problem for this TV. Any TV does not give so much problem frequently. On all above days my TV was off for 1 or 2 days or more also . I, therefore, request you to look into the matter and consider my case for replacement of TV as I am LG true customer. My other product of LG like Micro oven is working without any complaint till date. rgds..Sanjay Chavan, mumbai[protected]/[protected]