[Resolved]  LG Electronics — REPAIR/REPLACEMENT OF LED TV

Address:

Krishna, Andhra Pradesh

TO DATE: 08/03/2015 LG ELECTRONICS INDIA PRIVATE LTD, P.NO:50 GOUTHAM BUDDH NAGAR, GREATER NOIDA, U.P-110001. DEAR SIR, SUB: REPAIR/REPLACEMENT OF LED TELEVISION Reg…. My name is Rajeswararao.L.I am residing at Vuyyur, near by Vijayawada City, Andhrapradesh, Which comes under Vijayawada Rural.I purchased one LG Television from Tirumala Music Centre(p)Ltd, Vijayawada, Andhraprdesh at the cost of Rupees 112000/-.At the time of purchase they offered me first year annual maintenance cost is free.From 30.01.2013 I am paying annual maintenance cost and it is under force and up to 30.01.2016.I paid approximately ruppes 31000/- upto date. From 31.01.2015, my television not working, and I complained on 02/02/2015 to Vijayawada LG Care Center, and they send one person and examined and told that screen is not working and it has been replaced. I shown my AMC receipt, after seeing my receipt he told that part will be replaced at free of cost or they will replace with new television. And he advised us to bring our tv at our own transportation to his work shop upon receiving his call to do so. I received call from LG care Center, vijayawada I arranged transport and I handed over my television full set to him, along with my adhaar card, voter id, invoice copy and AMC contract Xerox copies on 19.02.2015. After one week he called and saying that that part is not available, and he is giving advice that I have to choose another LG television with my own interest and he will pay ruppes60000 for my television and remaining amount I have to pay. What is this! I am not offered my television for discounted price to LG.They are forcing me to take another television for Rupees 60000/-.I incurred total cost of Rs 142000/-(inclusive of AMC) and they are saying that I have to take Rs60000/-cost television. And they are saying that that part is not available, so for usage of three years depreciation charges they will deduct. I contacted LG custemer support center and they give me one number to contact about this and that personName Abdukram ([protected]) is not lifting phone. So this is not fair and for three years usage of television I am not ready to lose Rs 82000/-.Simply they kept my television at their service centre and they are not responding to my complaint. So please hand over my television with good working condition or replace with 47”/above model LED television within 10 days from today. Otherwise I have to proceed consumer forum. I am furnishing details, Television set model No : 47LW6500ATR, Serial NO : 201PLRSO40406, AMC Receipt NO : HLP012305.This is for your kind consideration and for necessary action. Thanking you Regards L.Rajeswara Rao VUYYURU NEAR VIJAYAWADA ANDHRAPRADESH [protected]/[protected], emai: [protected]@yahoo.co.in