[Resolved]  LG Electronics — service request no rnp[protected]

Address:

Kolkata, West Bengal, 700061

I have a lg plasma tv 42 inches. Bought in 2011.
There were 2 issues for which i registered a service request-
1. Non-start from 18th oct
2. Sound fluctuation for the last 10/12 days.
Service request no – rnp[protected].
On 20th oct, a service engineer visited my place and suggested a device change which will cost rs 7500 approx.
Though i was not comfortable with the amount (I have shared a mail with you on the same), however, i gave a go-ahead.
Yesterday, the same service provider called me to state that the device named – y sus z sus is obsolete and lg stopped making the same.
Hence my tv is obsolete and it needs to be dumped.
My observations-
1. With daily change in technology, each device will be obsolete in the next 6 months. So, if a customer buys a device with hefty amount, will he be in a position to replace it so soon? Is it fair for a renowned company like lg to deprive loyal customers and force them to change the device?
2. I have seen all renowned companies like maruti, hyundai etc who may have stopped brands like alto, santo etc but there are no servicing issue. All parts are available in workshops. Why would lg take a different route?
These are some serious concerns which disturbs a brand loyal customer of lg like me (I have a 24 inch lg tv and also a 1.5 ton ac in my house).
If such is the outcome of servicing, neither will i buy lg products nor will i recommend. I will ensure that the negative word-of-mouth will reach far and wide.
Need a revert.
Reach me @ [protected] or [protected]@rediffmail.com