LG Electronics — urgent escalation repeated gas leakage in lg ac (rnp[protected] & service agency inaction

Dear LG Escalation Team,

I am writing to formally escalate an unresolved and recurring issue regarding my LG air conditioner under reference number RNP[protected], which was assigned to your service partner Universal Telecom Traders (Phone: [protected] / [protected] / [protected]).

A technician visited on 13th June 2025 and confirmed that the AC required gas refilling due to leakage — a problem that had already occurred in the past. Since then, I’ve been following up with the agency but have received no response or service action, despite multiple reminders.

This is now the second time the gas has leaked, raising serious concerns about the product’s reliability and the quality of service being offered through LG’s authorized partners.

I request LG to:

Arrange for an immediate resolution of the issue — preferably via a different and more reliable service provider.

Investigate the recurring leakage — whether it’s a design/manufacturing defect. Provide clear communication and next steps at the earliest, failing which I will escalate further via official consumer forums and grievance platforms.

Please treat this as urgent, as the current weather conditions make it extremely difficult to manage without a functioning AC.

Looking forward to your swift resolution.

Best Regards
Anisha Makhija