LG Electronics Complaints & Reviews

Complaint no. RNP[protected]. Freezer fan seems to be not working/need replacement. Technician visited home on 4/7/25 and promised to get the part and repair in 2 days. 3 days have passed, no response.
AMC valid from April 2025 to April 2026.
Local service centre states some absurd conditions like warranty period, repair after 3 months, etc. Fridge purchased in April 2021 and 4 years have passed. I am paying for AMC for the...

In one Air conditioner, there is water leakage from the out door unit. In the second Air conditioner, a wire is cut and hanging from the out door unit. In both units, servicing is required due to heavy summer usage...

I purchased an LG 27GN750 monitor in April 2021. In January 2024, LG replaced the screen panel under warranty. However, they did not disclose whether the part was new or refurbished, and no job sheet or paperwork was provided.

In May 2025, the monitor failed again. I registered a complaint (RNP[protected] and an LG technician visited. He pointed to a handwritten serial number and admitted that the screen was refurbished...

Dear LG Escalation Team,

I am writing to formally escalate an unresolved and recurring issue regarding my LG air conditioner under reference number RNP[protected], which was assigned to your service partner Universal Telecom Traders (Phone: [protected] / [protected] / [protected]).

A technician visited on 13th June 2025 and confirmed that the AC required gas refilling due to leakage — a problem that had...

I purchased an LG air conditioner in 2022. Since then, I’ve been facing recurring issues with cooling. Last year I raised a complaint and the technician performed jet cleaning, but the problem was never resolved. This year again, I raised a complaint on 9th June 2025 (Request No: RNP[protected], Escalation No: VCP[protected].

First technician said it was due to dirt and did jet cleaning. Cooling didn't improve. Second...

I had delivered a LG washing machine on date o3 June 2025 but until did not come your any person for installation. Today last date of return consignment so please send yours person for installation/ demo...

I am writing to raise a formal complaint regarding a defective LG air conditioner that was recently installed at my premises by your authorized service team.

Product Details:

Installation Date:[protected]

Job Sheet Number: RNP[protected]

During the installation process, your technicians identified two major manufacturing defects, which are documented in the attached job sheet. Based...

I raised a refrigerator service request with LG (RNP[protected] on 29th May 2025. Despite repeated follow-ups, no technician has visited in over 7 days. The local service center keeps giving false promises and has stopped responding. In the first visit, I was charged ₹1, 200, but the issue was not resolved. Now the service team is completely non-responsive. The delay is causing great inconvenience in peak summer. Despite escalation (VCP[protected]_01),...

I am writing to raise a serious complaint about the poor after-sales service from the LG authorized service center located in Muvattupuzha, Ernakulam.

I purchased an LG refrigerator which came with a 10-year warranty on the compressor. Recently, it developed a cooling issue. The authorized service team inspected the unit and claimed it was a gas leakage problem. I paid around ₹3000 for service and transportation, and they refilled the gas.

However, the same issue reappeared within a short time. When I contacted the service center again, they asked me to bring it to their location. After further inspection, they have now told me they are unable to fix the refrigerator, without offering any refund or replacement — despite the valid warranty on the compressor.

This is highly unprofessional and unethical. The repeated failure and now refusal to service a product still under warranty is unacceptable.

I request LG to:
• Investigate the service center’s handling of this case,
• Provide a free repair or compressor replacement as per the warranty terms, or
• Offer a full refund or unit replacement if the product is unrepairable.

If LG does not resolve this urgently, I will escalate this matter to the Consumer Disputes Redressal Commission.

Dear LG Customer Support,

I'm writing to bring to your attention a serious issue with our washing machine service. We've registered a complaint with the number [protected]. Unfortunately, the technician who visited took Rs 3500 from my mother, Mrs Raj Rani Sansanwal (senior citizen), and mentioned that he would return within the next two days to change the machine part. However, since then, he has not visited, and...

Complaint Reference No.: RNP[protected]
Service Center Assigned: Universal Telecom Traders (Ph: [protected])

Dear Sir/Madam,

I wish to formally lodge a complaint against LG Electronics and its assigned service center Universal Telecom Traders for failing to address my service request raised on Tuesday at 2:09 PM. Despite 2 days passing, no technician has visited nor any resolution provided.
br...

It is my prerogative to get a mandatory valid invoice and e-receipt naming with address as - Dhirubhai Vaghela, Plot No.29/2, Sector 4 A, Gandhinagar-382006, as per the mandatory provisions in Para 5(1)(d) of CP General Rules, 2020 read with section 2 (47)(vii) of CP Act, 2019 and Rule 46(f) CGST Rules 2017. LG violated the mandatory provisions ibid, and did not issue an e-receipt and a valid mandatory invoice, but issued an invalid invoice...

I am writing to bring to your attention a serious issue regarding an LG refrigerator that was delivered to me in a damaged condition. As a valued customer, I am highly disappointed with the quality control process and the lack of accountability in handling such situations.
Despite following standard purchase procedures, I received a product that does not meet LG's expected standards of reliability and quality. I have already documented the damage thoroughly and attempted to resolve this through standard support channels, but the response has been unsatisfactory.
Given LG's reputation for excellence, I expect immediate action to address this matter, including:
- A prompt replacement of the damaged unit or a full refund without further delays.
- A formal explanation regarding how such an incident was allowed to happen.
- Improvements to quality control and customer service to prevent similar occurrences in the future.

Failure to take swift and effective action will leave me no choice but to escalate this matter to consumer protection authorities and public platforms. I trust that LG values customer satisfaction and will take responsibility to rectify this issue professionally and promptly.
I appreciate your immediate attention to this matter and look forward to your resolution at the earliest.
Sincerely,

Dear Sir/Madam,

I hope this email finds you well. I am writing to formally bring to your attention an issue regarding the behavior of the store manager at Baglur road of PAI International.

I have observed and personally experienced instances where the manager, , has been misbehaving with customers and manipulating situations on pricing of the product [Air cooler/ Kenstar]. Some of the concerning actions include:br...

Dear Sir/Madam,

I am using L G products from last 10 years.

on 20 th march 2025 I had logged a complaint no .RNP.[protected] due to a.c repair .still now it is not cleared and I did not expect this type of (worst) service from your company.

please solve the issue as early as possible.

Thanking you sir.

Regards

Venkateshwarlu Goud
[protected]

We ordered a Whirlpool refrigerator from Pai International, Kalyan Nagar Branch. Initially, we were given false promises about the delivery timeline. Despite constant follow-ups, we received fake tracking updates, and the refrigerator was delivered late.

Upon inspection, the refrigerator was faulty, with issues in door closure. Our concerns were ignored until we escalated the matter to Meena Pai, the MD, and other senior members. Even after this, we were unjustly charged twice for the delivery of the same product.

It is evident that no quality check was performed, and the product was blindly delivered to us. This is a blatant breach of trust and a waste of our time and efforts.

We demand immediate resolution of this issue and a refund of the unjust delivery charges.

Thank you for your prompt attention to this matter.

I am writing to formally express my dissatisfaction with the service I have received regarding my recent purchase of a washing machine from the official LG website.

**Order Details:**
- Product: LG Washing Machine
- Order Amount: ₹20, 000
- Payment Method: Online
- Order Date: [Insert Date]

Despite making a full payment, the washing machine has not been delivered. I have contacted...

It has been days since I lodge my complain for my lg front load washing machine for installation and repair. Every time call lg custoumer care there is huge lack of co ordination between them one lg reprentatibe says somthing other says something just opposite like a disorganized sector. Or they are fooling the custoumer through this strategy. If after paying 41k on lg product and getting cheated and old generation extremly low quality service, i'll suggest others to not buy lg product and go through unwanted pain which im going through now. Lg on service part is worst performing company compair to other companies.

I called for servicing to LG service centre through call centre number[protected] on 6th September and they sent their men on 8th September. They charged me Rs. 8500 for the same considering Rs. 3000 for copper tube and Rs. 5500 for Gas refill. Now within 15 days the problem has recurred. The mail issue is AC not giving us any cooling. It is because of Leakage. But I dont know what kind o[censored]ntrained, unprofessional service engineer has been appointed where they could not identify exact problem and even after spending so much money problem still persisting and now when I am calling the service engineer for last 7 days there is no response. I want my AC to be rectified on immediate basis without any additional charge or refund of the complete Rs. 8500 which I had paid of Cosmos.

We had purchased LG Washing machine on 26/Sept /2022 the washing machine came with 2 YEARS warranty. On 06th August 2024, there was issue with the washing machine. On 13th August we raised a complaint to LG, After 24 hours, LG sent an SMS that their technician will come and visit to repair it The complaint number RNP[protected] .
The technician came and after visiting informed that the DISPLAY PCB needs to be replaced. After few days, I called him again to ask him when would the part be replaced. I was informed that the DISPLAY PCB is not available all over india and might take week or more to get it. Now, we purchased the washing machine so that the chores of washing can be automated, but LG does not seem to be bothered about it. As an electronics company, they should be keeping well stocked for the spares of machines that are within the warranty period, Now more than a week has been spent on just waiting for the Spare to come. Also we are sending clothes to local Laundry to wash the same, that is another extra expense. As a responsible electronics company, LG should keep spares for washing machine which is 2 year old, at least their Warranty is for 2 years, after that they are apparently supposed to support the Washing machine with spares for 5 years at least.

Due to this situation, as a customer, I feel cheated by LG by offering Warranty without really keeping spares to support that warranty, thus causing us extra expense and inconvenience. IF LG cannot have the spares, then I would ask through you that LG replace this machine with a NEW WASHING MACHINE with spares available for the next 3 years at least. The idea being that if they cannot provide spares/support for machine within the official 2 years, I dont expect them to provide better service during the extended period of warranty when the spare production would be much lower a people purchase new machines and spares are made to support newer models.

LG is supposed to support the machine with spares for 5 years, but they are failing to even support it for 2 years. As a customer we cannot be expected to wait for months for LG to bring spares which they are supposed to keep in stocks. The Technician informed that this part fails regularly, thus LG should have kept spares in excess for part that fails regularly.

Looking for your kind action.

Best regards

Sachine Mesta