LG Electronics Complaints & Reviews

I am writing to raise a serious complaint about the poor after-sales service from the LG authorized service center located in Muvattupuzha, Ernakulam.

I purchased an LG refrigerator which came with a 10-year warranty on the compressor. Recently, it developed a cooling issue. The authorized service team inspected the unit and claimed it was a gas leakage problem. I paid around ₹3000 for service and transportation, and they refilled the gas.

However, the same issue reappeared within a short time. When I contacted the service center again, they asked me to bring it to their location. After further inspection, they have now told me they are unable to fix the refrigerator, without offering any refund or replacement — despite the valid warranty on the compressor.

This is highly unprofessional and unethical. The repeated failure and now refusal to service a product still under warranty is unacceptable.

I request LG to:
• Investigate the service center’s handling of this case,
• Provide a free repair or compressor replacement as per the warranty terms, or
• Offer a full refund or unit replacement if the product is unrepairable.

If LG does not resolve this urgently, I will escalate this matter to the Consumer Disputes Redressal Commission.

Dear LG Customer Support,

I'm writing to bring to your attention a serious issue with our washing machine service. We've registered a complaint with the number [protected]. Unfortunately, the technician who visited took Rs 3500 from my mother, Mrs Raj Rani Sansanwal (senior citizen), and mentioned that he would return within the next two days to change the machine part. However, since then, he has not visited, and...

Complaint Reference No.: RNP[protected]
Service Center Assigned: Universal Telecom Traders (Ph: [protected])

Dear Sir/Madam,

I wish to formally lodge a complaint against LG Electronics and its assigned service center Universal Telecom Traders for failing to address my service request raised on Tuesday at 2:09 PM. Despite 2 days passing, no technician has visited nor any resolution provided.
br...

It is my prerogative to get a mandatory valid invoice and e-receipt naming with address as - Dhirubhai Vaghela, Plot No.29/2, Sector 4 A, Gandhinagar-382006, as per the mandatory provisions in Para 5(1)(d) of CP General Rules, 2020 read with section 2 (47)(vii) of CP Act, 2019 and Rule 46(f) CGST Rules 2017. LG violated the mandatory provisions ibid, and did not issue an e-receipt and a valid mandatory invoice, but issued an invalid invoice...

I am writing to bring to your attention a serious issue regarding an LG refrigerator that was delivered to me in a damaged condition. As a valued customer, I am highly disappointed with the quality control process and the lack of accountability in handling such situations.
Despite following standard purchase procedures, I received a product that does not meet LG's expected standards of reliability and quality. I have already documented...

Dear Sir/Madam,

I hope this email finds you well. I am writing to formally bring to your attention an issue regarding the behavior of the store manager at Baglur road of PAI International.

I have observed and personally experienced instances where the manager, , has been misbehaving with customers and manipulating situations on pricing of the product [Air cooler/ Kenstar]. Some of the concerning actions include:br...

Dear Sir/Madam,

I am using L G products from last 10 years.

on 20 th march 2025 I had logged a complaint no .RNP.[protected] due to a.c repair .still now it is not cleared and I did not expect this type of (worst) service from your company.

please solve the issue as early as possible.

Thanking you sir.

Regards

Venkateshwarlu Goud
[protected]...

We ordered a Whirlpool refrigerator from Pai International, Kalyan Nagar Branch. Initially, we were given false promises about the delivery timeline. Despite constant follow-ups, we received fake tracking updates, and the refrigerator was delivered late.

Upon inspection, the refrigerator was faulty, with issues in door closure. Our concerns were ignored until we escalated the matter to Meena Pai, the MD, and other senior members....

I am writing to formally express my dissatisfaction with the service I have received regarding my recent purchase of a washing machine from the official LG website.

**Order Details:**
- Product: LG Washing Machine
- Order Amount: ₹20, 000
- Payment Method: Online
- Order Date: [Insert Date]

Despite making a full payment, the washing machine has not been delivered. I have contacted...

It has been days since I lodge my complain for my lg front load washing machine for installation and repair. Every time call lg custoumer care there is huge lack of co ordination between them one lg reprentatibe says somthing other says something just opposite like a disorganized sector. Or they are fooling the custoumer through this strategy. If after paying 41k on lg product and getting cheated and old generation extremly low quality service,...

I called for servicing to LG service centre through call centre number[protected] on 6th September and they sent their men on 8th September. They charged me Rs. 8500 for the same considering Rs. 3000 for copper tube and Rs. 5500 for Gas refill. Now within 15 days the problem has recurred. The mail issue is AC not giving us any cooling. It is because of Leakage. But I dont know what kind o[censored]ntrained, unprofessional service engineer has...

We had purchased LG Washing machine on 26/Sept /2022 the washing machine came with 2 YEARS warranty. On 06th August 2024, there was issue with the washing machine. On 13th August we raised a complaint to LG, After 24 hours, LG sent an SMS that their technician will come and visit to repair it The complaint number RNP[protected] .
The technician came and after visiting informed that the DISPLAY PCB needs to be replaced. After few days,...

I am writing to express my deep frustration and disappointment with the persistent issues concerning my LG refrigerator, Model No. LG REF SBS 687L GCB247SCUV DAFF WHT, purchased on 26th January 2017.

On 9th August 2024, I lodged a complaint (Complaint No. RNP[protected]. On 10th August, your authorized representative, Mr. Poorna, visited my home. His inspection lasted less than two minutes, after which he diagnosed a compressor...

Ideally a call is made when a service request is generated, I have logged complain on 19/06/2024 which was assigned to some service partner. I have not received any calls to fix /understand/advise the issue. when I try to connect them, the call was turned down and no calls answered. we have to spend nights on hot summer. even if there is no immediate fix but at least they should have a call to tell me how much time they need to get back.

On 17.03.2024 I bought 1.5 ton AC LG brand from Vasanth & Co at Gopichettipalayam branch

This AC has frequent cooling problem.

AC has been serviced thrice in three months from LG service station. The technician who attended the problem from the service center said that there is gas leakage in the copper tube of the indoor unit and left

Please fix my problem as soon as possible.
Three problems in three months after buying the AC. Please replace this AC. Vasanth and Co Quality Trust I need a solution for this.

Thanks

Gunasekaran M

We have been a PAI customer for over 15 years, never faced an issue before, but this time it was irresponsibility from the delivery partner which has now turned to carelessness .
We purchased a washing machine from Pai Jalahalli Cross(Dasarahalli) branch on 11th june and delivery was promised on 12th june but its been 2 days and there hasn't been a delivery yet . Moreover the deliver guy is now ignoring the calls, such a rude behavior.
I request PAI electronics to fix the issue as quickly as possible.

I am writing to bring to your urgent attention an issue with the AC unit that I purchased from LG.

Recently, a technician visited for regular service and pointed out that the fitting of the AC was not done correctly. Consequently, water has started leaking from the unit, which was not an issue before the technician's visit. We have been using the AC regularly without any problems until now.

I have already lodged a complaint regarding this matter almost 20 days ago, but unfortunately, I have not received any response or resolution yet. The delay in addressing this issue is causing significant inconvenience.

Pai international, yelahanka has supplied us with a defective refrigerator Haier brand vide inv no. 21466884 dtd 26/08/2023.
Haier n pai international are not attending to several complaints lodged via whatsaap and on phone. The complaints are closed without visiting / contacting us without our consent. Would never ever recommend this Company n brand to anyone. I've lost approx. Rs. 60000/- until today.

We have tv which has guarantee now and that is not running properly but your service man is not coming to take that TV for servicing and repairing.

LG authorized service center not repaired my AC on my house and charged 2500/- as repairing charge, they didn't share any receipt for it and promised to share it over whatsapp as they didn't have receipt book at that time. Now I am trying to call them for receipt but they are not picking up my calls and repaired my AC, and avoiding whatsapp messages,

Technician Name - Moisin