[Resolved] LG Electronics — washing machine motor

Divyamansi Monga

from Kotkapura, Punjab

Address:

Ludhiana, Punjab, 141002

I was purchased washing machine of lg front loading in year 2011 and company assures me for satisfaction of product and 10 year guarantee of motor. But now last 2-3months our machine is not working and technician cheque the machine and advised for change the motor which is under guranty.. But unfortunately the bill of machine is not traceable and technician demands bill for exchange the motor. It is worth mentioning that date of manufacturing is embedded on washing machine is 2011 but technician linger on the matter with false excuses... If date of manufacturing is embedded 2011 that's means machine under guarantee. There is no need of purchase bill. Its my humble request to pls send technician and exchange the motor otherwise i filed a consumer complaint against lg..
Thanks and regards
Vikram monga advocate
[protected]

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Feb 15, 2019

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

Verified Support

Jan 15, 2019

LG Electronics Customer Care's response Dear Customer (Divyamansi Monga),

We regret the inconvenience caused to you. We have forwarded the details to the concerned team. We assure you that we will address your issue at the earliest.

Regards,
LG Customer Support Team

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