Liberty Shoes — defect in product

I have purchased formal shoes (Article name - agk-02), (Material code[protected], (Colour - brown), amount rs.1800/- on 14th feb 2018 from liberty showroom modinagar.
Shoes are not at all comfortable. Material of shoes is also not good enough as when i wore them first time, i found heavy wrinkles on them and my ankle also got damaged by wearing them. I complained at the showroom already but after that also that product has not been improved till now.
It is my humble request to kindly see the matter otherwise it may cause harm to your name and fame. I hope you will take an appropriate action very soon.

Thanks and regards
Kalpit dubey