Liberty Shoes — disaster service and product experience at liberty store

Address:	Gurgaon, Haryana, 110078
Website:	www.libertyshoesonline.com

I purchased a shoe article name FL-034 hsn no : 64039 from Pinky Sales, sector 12 Dwarka GsTIN no : 07ATWPK3779K1ZP on 3 rd june 2018. The upper of the shoe was damaged within 3 days and then when i sent a staff to get it returned the store staff misbehaved to an extent that i had to file a complaint against them in Delhi polive, the store manager's name is Sunil and Sales staff is mr Vimal,

I had previously purchased the model 3 months back which was also damaged but we were not able to get it returned as the 7 days return policy was not applicable on the same.

I left the shoe in the store itself and i wanted a response from the company itself, till date i havent recieved any.

I want to highlight the product quality as well as the staff service that liberty offers to customers, has dropped to this extent.

I request you to take this matter seriously as this is not acceptable and such habits have to be answered by the brand itself.