Liberty Shoes — Liberty Fortune Shoes defective item

Address:

Hubli Karnataka

I have purchased a pair of shoes on 31.01.2021 from Liberty showroom 'Shoe Empire' Hubli Karnataka. I found that the back side leather of the right leg shoe is very soft and tender and easily able to be bruised while left leg shoe is very much fine, hard and tight. When I reported the same on 03.02.2021 i.e. on 4rth day, which is with in 7 days as per policy printed on the tax invoice, as per the policy the shoes must be replaced as this is the manufacturing defect but the showroom owner refused to entertain the same after heavy discussion about their policy they accepted to get the shoes serviced at company workshop and received the shoes against receiving on reverse of invoice and assured to rectify the defect and will deliver back the shoes in right condition as tight and hard as the left leg shoe. They gave 100% assurance for removal of defect otherwise I want replacement of the shoes. I paid 2999/- full amount then why should I suffer. If I do not get satisfaction in shoes servicing or replacement of the shoes I will file complaint with Consumer Forum. I attached the invoice.