Liberty Shoes — liberty shoes manufacturing defect - need replacement

Address:

Bangalore, Karnataka, 560094

I have purchased liberty shoe of fl-1451 model of 40 size from naruson sales corp, no. 188, kousalya, new bel road, m. G. E. Ch. B. S. Layout, devasandra, bangalore - 560092 on 27th oct 2017. Invoice for the same is attached herewith.

Document number : 1326 dated 27th october 2017
Hsn code : 640319
Material code :[protected]
Article name: fl-1451
Brand : fortune
Colour : black
Size : 40
Qty : 1
Rate : inr 2199.00

When i used the shoe for first day itself, i found that in right side shoe there was big nail just below the inner side of the foam leather. It hurt me for the entire day and suffered lot. On 1st november 2017, i went to the shop with the complaint and shop keeper acknowledged the complaint. Voucher for the same is attached herewith.

On 3rd november 2017, i got a call from shop keeper that the shoes are ready. When i went for collecting my shoes, it was horrible that the shop keeper cut open the inner foam leather and removed the nail and just pasted / stiched again (May be from local road side shoe repair person) and given it back. When i insisted for replacement, he denied for the same.

The shop keeper was rude and unethical that he is not supposed handle the manufacturing defect and customer will have to take up with directly with the company. Moreover, he himself fires the poor quality of liberty shoes. He was telling that he is just doing favour to me for carrying out the repairing work. He also added me to go and lodge the complaint for which you will never get any response from liberty company.

I really surprised how such well known branded consumer product company of liberty can do this?? I am expecting new replacement of my shoes from liberty. Hope you will take necessary action to instruct the show room vendor for the replacement.

Thanks,
Regards,
S. Gopinathan
Mob : +91 [protected]