Liberty Shoes — Manufacturing defect in liberty shoes

Address:

Rani pur mod, Haridwar

I bought this liberty footwear on Sunday i.e. on 01-05-22, when I wore it the next day the strings on both the sides started to come out making it loose, I went to the Liberty showroom from where I bought this footwear. The showroom employee or probably the manager told me that they would get it fixed. The next day I went to take it back, they had repaired it but it was not looking like a new one, the strings were looking black instead of the original tan color and a layer of adhesive material was also visible on it. I requested them to exchange it as it was mentioned on the pay slip that if there is any manufacturing defect they would exchange it, but they did not and instead told me that we can't exchange and you'll have to take it like that only. it was worth 1300 rs. I am very disappointed in the company and it's store manager, they are selling poor quality stuff in the name of a brand. looking forward to getting this issue resolved. Thanks.