Liberty Shoes — pathetic leather quality

Address:

Bangalore, Karnataka, 560033

Dear sir / madam,

I had purchased a pair of shoes from samvit greens, on 1/5/2017 (Bill sent as attachment), from your exclusive liberty outlet on sarjapur road, bangalore. My plan was to use it only for occasions. To my surprise, after 6-7 uses, the upper layer of leather is cracking for which i consulted a metro shoe store which happens to be very close to my place. He asked me check the manufacturing date of the product, and to my surprise, he was right. The packing date was february, 2015. He said that if the product was old, such problems exist.
Put a mail to your customer care, who said that the product is under discount. I clearly mentioned that, i had not asked for the same and the dealer voluntarily gave it and also there was no sales promotion campaign running at their store. I hope you will take this issue on priority and would expect a suitable replacement for the same. I will also post the same on other social networking sites and public platforms media platforms. The question is not of rs. 1700/- lost by me, but i do not want people to get fooled by the quality you provide for your products. I had a high regard towards you, but my reviews will definitely tarnish your image and the perception people hold about the brand liberty.

Hoping to recieve your reply at the earliest.