Liberty Shoes — Regarding early damage of leather sandal purched on 04/09/22

Address:

Deoghar, Jharkhand

Sir/ Mam
I purchase a ladies sandal on 04/09/22 with HAS CODE- 640219, Material CODE[protected]. Article Name- CH127. FROM LIBERTY SHOES LTD. DEOGHAR, JHARKHAND 814112.
After two and half years o[censored]se the sole came off and leather also cracked. On contacting the showroom on 07/12/22 they refused for replacement and insisted on repair. The reason given was that it is out of warranty. I insisted on replacement then they said that after 59 days i have to take approval.
Till date they are insisting of repair instead of getting it replaced.
My family is a very old customer of liberty. And i m shocked with this behaviour and i am loosing faith in liberty. Why to use a branded product if the condition is same as any local product and negligence attitudes of showroom.