Liberty Shoes — RMA initiated but no response

Address:

E-10 Badal House, Sainik School Chittorgarh, Bhilwara Road

After receiving the online order on 19AUG21, shoes were checked and found not fit in foot as well as stuff was not as expected. Soon RMA (RMA: #[protected]) was initiated on 19Aug21 exactly after getting the delivery.
Even after 11 days, request was not approved. No customer care executive responded after making 100 number of calls regularly. No reply was given on whatsapp. No reply could be received for consecutive emails.
I have already selected shoes in cart, which I will purchase in place of shoes received and ready to pay balance amout. But till time no reply from company side. Very sad experience from liberty as i have been a regular customer of liberty.
Sir its my request to please send the shoes which i have chosen in cart, i will pay excess amount after returning shoes received on 19Aug21, which are not fit.

I hope you will understand the problem of your regular customer and do needful.
Thank You