Lic Of India — Online payment - website not working

I have been trying to make payment for 2 weeks through online without any break. Most of the times, it let me login and on the payment page, it times - out. Seeing i clicked back or front or refresh button.

After some time, it does not even allow me to login. It keeps saying the service is unavailble and try again later. "due to technical issues, this service is unavailable. We'll be back shortly. Inconvenience is deeply regretted. "

Actually, i regret taking a policy with lic now. They cannot keep online systems available for nri or other remote customers.

The very purpose of having online is for the convenience of the user. I would like to know from goi as to how much they spent to make this online and who did the poor quality work. What actions have been taken?