Life Insurance Corporation of India [LIC]

Life Insurance Corporation of India [LIC] — lic old portal registered customer could not login in the new portal

shajipjohn

from Chennai, Tamil Nadu

Dec 28, 2017

Address: 600099

I am registered customer of lic, and was paying my multiple policy premiums through the portal. Recently they upgraded to new portal. Today when i tried to login it says there is no user id registered in the portal. I tried through forget password option also but in vain.

When tried to pay directly without going to "registered user" again telling that policy and other details not matching.

What for these people are for? Nowadays every body is paying online. It is a shame on lic for not making their online portal customer friendly. They are making the online payment cumbersome. They are linking every thing to the payments page (Policy no, date of birth, mobile no etc) and if anything mismatches payment cannot be done.

Why they want to verify all data, afterall they want money for the policy number, that is the only key data required. Let them check other private companies online premium collection

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Comments

drashok75

Feb 1, 2018

i do not understand in this age of IT system
LIC not able to correct their website problem.
i don't understand this message goes to LIC or not.
this is the best way of losing customers
i am not able to register my children policy inspire of multiple attempts
ashok

anandkb's reply, Apr 19, 2018

same issue to all the customers, really mad it team has done this ### upgrading

santhiravulapalli

from Bengaluru, Karnataka

Feb 2, 2018

in old portal my polices are registered and my profile details registered correctly by me but in new portal my profile options were changed how it possible. in gender place instead of female it shows male . there is no option for edit . please verify all the options in new portal and do needful to work properly i am very much upset with this new portal

Sorabh Sehajpal

from Dhariwal, Punjab

Feb 6, 2018

Dear Salim Kapl
Will the link provided by you update current information? Because as per LIC, only new portal is available and only new portal will be updated.

If many customers login to old portal by the link provided by you, is it possible that they got everything updated after 31/01/2018 ?

Aditikumar

Apr 7, 2018

Still the same issue persists. I was also able to login into old LC Portal and had paid premiums regularly, but now not able to do so via the new portal.
Unfortunately, the link provided in the above comments for old LIC portal is also not responsive. (https://customer.onlinelic.in/LICEPS/Login/UserLogin.jsp)

Please share if anyone has received any feedback from LIC.

anandkb

Apr 19, 2018

The world's worst upgrading done by LIC's ### team. Nobody is able to access the site. I have enrolled my 5 policies in the old portal and it was very user friendly and without any trouble now these MAD peoples upgraded (really killed the site) and made customers miserable. In new portal out of my 5 enrolled policy only 2 is showing and other 3 is disappeared. even not able to add those missed policy numbers. PLEASE ROLL BACK THE UPGRADATION AND KEEP THAT OLD LOVELY PORTAL. No proper reply is getting from their officials eventhough we are approaching them personally, really they don't know the reason.

Somarajan Nair

Apr 23, 2018

its just worse... not a bad rating ..cannot login, paying premium since so many years.its a mockery of digital india.
at old age we have to travel 10 kms to reach lic office..you promise to take care o[censored]s .

a bit of concern when we are alive would help.please make the portal user friendly

somarajan nair

govindsi

from Chennai, Tamil Nadu

May 5, 2018

Old portal doesn't work and I am also facing the same issue with the new portal of LIC. NOT ABLE TO PAY THE PREMIUM ONLINE SINCE NOV 2017. WHO'S RESPONSIBLE FOR THE DELAY?

Govind Singh [protected]

govindsi

from Chennai, Tamil Nadu

May 5, 2018

Lic Old portal doesn't work and I am also facing the same issue with the new portal of LIC. NOT ABLE TO PAY THE PREMIUM ONLINE SINCE NOV 2017. WHO'S RESPONSIBLE FOR THE DELAY?

Govind Singh [protected]

chikunsarmah

from Jorhat, Assam

May 14, 2018

I am unable to login because i forgot my password and when i am clicking on "forgot password/user id" then there is shows "user id does not exists" and if i try getting user id it shows "details does not exists". Please help me out as soon as possible.