Life Insurance Corporation of India [LIC] — Payment failure | |||
Dear sir i did a payment on 17th march16 amount deducted but they said they are not received payment, then i talked with my credit card bank HDFC then they told payment success upto yet i didnt recredited. The eazy to pay team sent a mail like Dear Customer, As requested by you, please note that the following SALE has been processed by IDBI Bank - Eazy2Pay Payment Gateway : Merchant Name: Life Insurance Corporatio Merchant Ref Number: 15986680 Payment Amount: Rs. 6728.53 Payment Date: Thu Mar 17 07:32:02 IST 2016 Card Used: XXXX XXXX XXXX 6601 Transaction Identification Number:[protected] Please quote your Transaction Identification Number for any queries relating to this request. We thank you for subscribing to Eazy2Pay and assure you of our best services. Sincerely, Eazy2Pay PG Team and HDFC bank sent me mail as Dear Mr. Muramalla, Thank you for writing to us, This is with reference to your email regarding the charge of Rs. 6728.53 on 17-Mar-2016 at M/s LIFE INSURANCE CORPORA MUMBAI We understand from your mail that you have certain reservations regarding the above said transaction. We would like to confirm that the aforesaid transaction has been processed successfully to your card account from our end basis the instruction received from the merchant. Details of the transaction processed to your card account are given below for your reference. Transaction Date Payment Settlement Date Transaction Amount in Rs. Merchant Establishment Authorization Code ARN 17-Mar-2016 18-Mar-2016 6728.53 LIFE INSURANCE CORPORA MUMBAI 042827 74164526078000239931031 In this regard, we request you to take this mail as a proof to the merchant confirming the transaction was successfully processed to your card account and also request the merchant to liase with their bank for further clarification. In case, you still have any clarification, we request you to revert to us with recent dated confirmation from the merchant validating that they are not in receipt of the payment to enable us do the needful. Further, we have arranged to suppress finance charges towards the disputed amount for 30 days or until receipt of the aforesaid supporting documents (whichever is earlier). Hence, you may effect payment towards the outstanding post deducting the disputed transaction amount. We would be glad if this email receives your urgent attention and request you to revert to us by 07 days as there are certain time frames within which the dispute needs to be raised along with the above mentioned documents. Your relationship is important to us. We request you to continue usage on the card and give us opportunities to be of service to you. Kindly note the query reference number for this e-mail: [protected]. So please help me sir, my mail id ashok.[protected]@gmail.com phone no. [protected] Was this information helpful? | |||
Life Insurance Corporation of India [LIC] customer support has been notified about the posted complaint. | |||
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+91 22 2217 8600
+91 75 5267 6254
LIC Central Office, 2nd Floor, Jeevan Bima Marg, Mumbai, Maharashtra, India - 400021
AGENT code 10243441 no responce fm lic