Lifecell International — Dispute in lifetime storage plan payment

Address: bangalore

Same situation with me last April 2020 i had contacted the lifecell customer support for plan details and they explained the plan with 50000 for 75 years storage plan all inclusive. so they offered me two payment mode 1st at time of enrollment and 2nd at the baby 1st birthday which is this year. I opted for EMI option for 6 six months, they asked me to pay 767 as a loan processing fees and another link i received form liquiloan finanace of 23990 rs. which i received the payment confirmation but they have mentioned storage plan as annual storage plan. Mentioned annual storage plan i overlooked that time. now i started getting call for lifetime upgrade for another 45000rs. so i conveyed above mentioned details to them and wrote multiple emails too. now they are asking for a proof of this commitment made by their sale representative which obviously i get did not recoreded the call. so how can i submite the proof since they did not provied a document for this. i was wating for balance payment of 26000rs this year so they started asking me the proof then i got to know they provied all document for annual plan.if they are not providing me lifetime storage plan as committed by them then i would like to refund the amount, stem cell to other bank as well as the penalty amount too.they offered 20lac of insurance incase of damaged stem cell at the time of need .which also not mentioned in the agreement paper this also commited by the sales representative at the time of enquiry. my CRM number is #[protected].