[Resolved] Lifecell International — Paid for Lifecell Lifetime Storage fees but have not received any receipt or confirmation from Lifecell
We were contacted by one of Lifecell's sales reps to convert to the Lifetime Storage Plan for CRM Number is 50200159 and were offered a discounted price of Rs. 40000/- on 15th December 2020.
We made the payment immediately via online banking and the demand note and payment confirmation from CC Avenue (payment gateway provider) is attached.
On contacting customer support we were assured that we would receive a formal receipt and letter of conversion to the lifetime storage plan within 3 working days from Lifecell.
It has been a month since we made the payment but so far have not received any formal confirmation to this regard.
I have repeatedly followed up with customer support team who assured me each time that it would be resolved shortly but so far nothing has happened. I have also written to [protected]@lifecell.in but have not received any reply.
I require a formal letter from Lifecell that we have paid for the Lifetime Storage Plan in full and there is no dues going forward whatsoever. This letter must also contain the updated terms and conditions.
Please resolve this issue immediately.
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Jan 15, 2021Complaint marked as Resolved
We received a confirmation call and letter from Lifecell. The matter is now resolved.
Jan 12, 2021
Lifecell International customer support has been notified about the posted complaint.
Jan 12, 2021Lifecell International Customer Care's response Dear Valued Client,
We are looking into the isse. We shall check and get back to you shorlty
Jan 15, 2021Lifecell International Customer Care's response Dear Ramya, As discussed in call, email has been sahred along with plan confirmation letter and revised agreement, Issue stands resolved from our. Feel free to revert us back for further assistance required
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