| Address: | SCO 363,TOP FLOOR, SEC 32D, CHANDIGARH, 160047, Chandigarh, Chandigarh, 160047 |
I have purchased stemcell storage service from life cell in april, 2019. During the pre-session, i was told that life cell will collect multiple samples related to blood cells and store the cord blood cells. I was also promised to receive welcome gifts like baby stroller and other gifts of worth 6000 inr. This pre session was done by mr. Varun and his teammate. After making the payment of inr 20, 990 by cheque, i received online coupons of worth 6000 inr by email and all products need to buy from online ecommerce stores, which was not mentioned in pre-session. All products quality was very poor and all products are overpriced. Even i didn't order some products due to hefty price tag and poor quality and even not value for money. Later, i asked life cell sales executive to provide update on baby stroller gift, i didn't get feedback till 20th aug, 2019 even after multiple calls nor he reply to sms and whatsapp messages. The other incident is of samples collection and occurred after my new baby birth. During pre-session on life cell services, i was told that life cell paramedics will come to collect umbilical cord blood, blood samples and urine samples of new born baby. Paramedics collected umbilical cord blood samples only but other samples collection was not done which was supposed to do within 1-2 weeks after baby birth. Even no one called me nor any intimation received from lifecell on same. Certainly, i checked online about samples collections dates and found that these samples are supposed to collect within 2 weeks after baby birth. I called mr. Varun (Sales executive) and mr. Naveen (Paramedics) to know the status on collection date. Both were acted like they don't know anything on what samples to be collected. I was quite surprised on it. After that, both of them didn't take my calls nor they reply my messages and whatsapp messages for more than 1 weeks. After that i made a call to customer care and then they transferred my call to naveen's boss and he assured this would not happen again. I tried to reach them again and found same behavior as i didn't receive any intimation of samples collection and then i get to know they will not send any paramedics for samples collection and they will courier the kit only to my home address and samples are supposed to collect by us only and courier them to their address. It again surprised me as how could a non-skilled person collect these samples and could make mistake and can contaminate the samples and most important there are also blood samples collection in it, which need the done by skilled paramedics not by us. I arranged local paramedics to collect the samples and called naveen to provide the sample collection kit status but again he didn't take calls as kit was not delivered to my home address even after 1 more weeks of continuous followup and its already passed more than 3 weeks of baby birth. From these experiences, i felt that lifecell is a big loot and they care only to steal the hard earned money by making false promises and after collecting money they don't bother about customer’s consent and their own commitments. I even didn't receive the hard copies of the test reports nor any paramedics called to teach the reports results either its good or bad. There is zero service from lifecell and for everything, i have experienced that we ourselves need to remind and take followup, they don't take any ownership for anything nor they provide any service to customers. They only call and do followup till we pay them our hard earned money. I have even opened multiple tickets in lifecell for the issues and also sent them the emails but all in vain. I only get resolution on reports understanding. 2nd time collected samples soft reports are still not received as 1 month is already passed. The another big scam is we also don’t have any information if the collected samples are preserved securely or not, in case if its contaminated or not. If the company don’t care of customer in the initial days then how would they guaranty on the services which they are promising for life time and taking a hefty amount of approx. 60, 000 inr which is a huge amount for middle class families in india. I would request you to please take necessary action on life cell and i want my money back including the umbilical cord blood samples preserved by lifecell. I hear have attached the invoice receipts for your reference. I want my money back. And now i am asking for refund then they are not to refund and asking me to terminate the services without any moneyback. I would be looking forward for your prompt action and feedback. Thanks in advance for your understanding.
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