Lifecell International — Fraud done by company regarding babymoon offer

Address: Keelakotaiyur, Chennai

At the time of sales lifecell employee explained me the whole product and offered me with the exciting voucher benefits provided by the company. in the month of july i enrolled with the lifecell for the stem cell preservation plan and i was offered vouchers by them one of them was babymoon from club mahindra i tried to redeem the voucher in the same month i was informed by company executive that process takes 45 days to redeem the voucher i waited patiently then after i mailed and called lifecell many times about the voucher redemption they everytime provided me the crm number and promised me that problem will be resolved within 24 to 48 hrs after many attempts i tried to contact club mahindra about my offer the response was same problem will be resolved on priority basis and provided me the ticket number and contacted both the companies by mail and contact number there is no response against my problem regarding babymoon offer i now here by conclude that fraud has been done with me by both the companies and so i here by seek consumer forum and hope for justice to be delivered
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Lifecell International customer support has been notified about the posted complaint.
Verified Support
Oct 27, 2022
Lifecell International Customer Care's response
Dear Customer,

We are deeply concerned to hear about your experience and appreciate you bringing it to our attention. We request you to share the CRM number so that we can investigate on this

Regards,
Team Lifecell
Oct 31, 2022
Updated by Vishal__9
CRM No.[protected]
Verified Support
Nov 02, 2022
Lifecell International Customer Care's response
Dear Vishal,

We are investigating on the concern raised and we have escalated your concern to a higher level. Kindly allow us some more time. You will hear from us soon. We appreciate your patience

Regards,
Team Lifecell
Nov 04, 2022
Updated by Vishal__9
Its been more than 48 hours since your last response and more than 4 months since i am facing issue still lifecell cannot figure out how can i trust lifecell when an emergency arises for the stem cell
 
2 Comments

Comments

Crm no.[protected]
Hi Vishal,
I am at the same situation like you.
My complaint BB[protected] is also pending since four months.
They are fooling customer to sell there policy.
I am worried about the stored stem cell and there insurance cover now.

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