[Resolved]  Lifecell International — Inappropriate cancellation termination policy.

Address:

Chennai, Tamil Nadu, 600100

Hi,
I am writing this to make everyone aware of cheatings done my lifecell to customers if you are withdrawing our subscription.
We opted to preserve the stem cells with the help of Lifecell international with CRM:[protected] and paid 12990.00 initially Later we decided not to go for it. Till here the process was good. We requested for cancellation and it took more than 2 months which is the standard time for cancellation and refund.
After two months of follow up I received 7990/-. When I inquired for the balance 5000/- they say its cancellation policy which was not been informed initially at the time of subscribing /cancellation.
Representatives from company tell me that they have sent me Agreement in which it is mentioned about cancellation policy. I have been sending multiple mails stating that I did not receive any agreement. As per my understanding agreement is valid only when it is accepted by both the parties involving in the agreement. I did not receive any agreement then how can they charge me 5000 for no reason. Argument with these people is waste of time as they do not know what an agreement is and when it is valid.
I hope this information helps people understand how lifecell is helpful if you really fall in trouble.
I am really lucky that I did not fall in to this trap by paying all the money. I don’t think they will help us if we really need their help later. They will just show some agreement instead of helping customers.