[Resolved]  Lifecell International — missed sample collection, never responded till date to update the status and need complete refund

Address:	Hyderabad, Andhra Pradesh, 500089
Website:	www.lifecell.in

I've opted for my baby stem cell collection for lifetime in feb 2017 and my crm #:[protected]. At the time of delivery, the paramedic person (Ramu) who has to come for collection didn't came even though we informed him in the morning[protected] for a night delivery (2.30pm) and also he is from same location (Davangere). He came next day morning[protected]:30 am) and said nothing will happen till 24 hrs after delivery and he took the kit which doctors had collected on behalf of him. Later after couple of days i got a mail saying some items are missing in the kit sent for storage and i've to schedule time for collection and i did it from my side but nobody came for collection. When i called to number which i got after i scheduled collection (It is the same person ramu), he said very carelessly and rudely that he don't know any thing about it and i had to check with lifecell. After 10 or 15 days of my continuous follow up with lifecell customer care, i got a call to give me some options to store some of the items in the kit as others were missed and also tried to blame doctors for not collecting the missed items (Why doctors has come in the picture when paramedic has to come and collect the required things as i've paid lifecell but not the doctor). I straight away replied that person that i don't need any connection with lifecell anymore and i need my complete amount paid to be refunded. Then after few more days, some quality assessment team person called me asking about the incident and i explained each and every thing from started patiently and after that no reply from anybody. I was very happy that i made my decision way before my wife's delivery to store stem cell and to have benefits in future if necessary but you lifecell people very rudely poured water on our dreams. I need immediate action on refunding my amount and i am very much pissed up with the recklessness and rudeness of the service personal in lifecell.