[Resolved]  Lifecell International — payment act and policy document not issued in spite of multiple reminders

Address:

C4C-016, Carlton Estate-IV, Phase-V, Gurgaon, 122002

Weekly reminders were received to ensure enough funds are available in the Bank to clear a post dated cheque issued to Lifecell for a lifetime policy after completion of first year however soon after the payment was cleared, no acknowledgement was sent nor any policy document confirming the benefits promised at the time of selling the product even after multiple Emails and reminders sent. Useless calls from customer executives were received after 3 weeks promising to resolve the issue but none of senior staff from Lifecell attempted provide any assurance and even after a month tickets are opened and closed without my knowledge while the problems remains open. After experiencing such deficiency in services on admin matters, I could not imagine the kind of services Lifecell can offer if you are ever in need of medical emergency and services promised by them which is the reason when I asked them to terminate the Policy, they refuse to refund the money and send threatening replies with much delays without any care for the urgency in responses to such critical matters. I once again demand a full refund as I am not at all satisfied and confident on the services promised which can be delivered at the time when they will be required. Refer to CRM No.[protected]