Link Intime — Not getting any update on the shares transferred to IEPF account

My mother’s shares for ambuja cement were transferred to IEPF account even when i received Dividend for the shares in 2019. On discussing the same with the Rnt heldesk (link Intime) department i am not getting any updates regarding the same. I am chasing them since 2021 but not able to get any updates yet from them. Please help
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