Link Intime — Transfer of Wockhardt Shares

I was joint holder with my parent of a few Wockhardt shares in paper format; I have sent several tranches of document for effecting this transfer to my name, and demat of those shares; unfortunately every time the registrar has been looping back repeatedly without acknowledging my specific situation and details; this is most frustrating as the process is just not moving forward!
Recently Link sent me a registered post requiring ALL the documents all over again, with so many supporting details and photographs and verifications- it just stuns me that after months of followup, this is what has it finally come to.