| Address: Kolkata, West Bengal, 700064 |
Dear sir/ma'am,
I have puchased a big bazar voucher from little app on 15.10.2018 worth rs 500/-. The voucher was purchased to be redeemed at "ib 177 and 178, salt lake city fd 419, fourth avenue, fd block, sector-1, kolkata - 700106".
I went to big bazar salt lake (Kolkata) on 13.1.19 (Sunday) around 1:30pm to redeem the voucher, but couldnot redeem. I again went on 28.2.19 (Thursday) and again tried to redeem the voucher and is informed by the cashier that the voucher is already redeemed. The picture of the computer screen of the cashier was clicked on 28.2.19 which says that the voucher is already redeemed. He asked me to go to big bazar seva centre located at the ground floor of the outlet. On reaching there, an executive checked the system with my coupon id and told me that the voucher is redeemed at a outlet in jaipur and little app have provided me a redeemed voucher in my app. They have given me a proof that the voucher is redeemed in jaipur.
I am born and brought up in kolkata. I have never been to jaipur nor have any person residing in jaipur. How a voucher purchased in kolkata gets redeemed at jaipur?
There might be some fault from your end.
So, i request you to kindly check and provide me a fresh unused voucher which i can redeem at big bazar salt lake (Kolkata).
I have been using little app for a long time and this is the first time i have faced an issue that too a major issue.
So, i request it to resolve it urgently.
Egv details received from bigbazar outlet salt lake kolkata as a proof that the voucher is redeemed in jaipur is avilable with me.
Again yesterday i. E. 15.3.19 i went to big bazar salt lake with two other vouchers which i had of rs 500/- each purchased from little app and again the same issue witnessed that bot the vouchers have been redeemed in indore. Please take care of it and provide me either 3 fresh vouchers which i can redeem or rs 1, 500/- back to my paytm wallet.
Hoping to get urgent and possitive reply from your end and holding trust on the little app.
Reply urgently, waiting for your reply
Regards,
Aditya kharkia
[protected]
[protected]@yahoo.co.in
Salt lake (Kolkata).