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LivPure Complaints & Reviews

www.livpure.in
2.1
Updated: Dec 3, 2025
Complaints 858
Resolved
356
Unresolved
502
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S
Sravan2604
from Hyderabad, Telangana
Sep 3, 2022
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Security deposit refund status

Address: Nodia
Website: Livpuresmart.com

Hi team,
I have used Livpure smart ro for last 6 months and since i have relocated i have cancelled subscription and my ro got picked up on 24 August 2022 .
Even after pickup i havent got any update on my refund status i have been calling their customer care service daily but not getting proper response from them
So raising a complaint here to resolve my issue at earliest...
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Avijit Ghosh1992
from New Delhi, Delhi
Sep 2, 2022
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Address: Nabadwip

This is inform you that Mr. Vikas ji was showing his bad behavior when i said that, Currently transction no. not available due the same is not showing in credit card statement.But he ignored the same and hold the Order process.That is not our fault.I have already shared the Order ID.So you can check your end.

Team Livepure,

Please look into this matter.

Thanks,
Avijit Ghosh
[protected]
LivPure customer support has been notified about the posted complaint.
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    A
    archwave
    from Thane, Maharashtra
    Sep 2, 2022
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    Address: Thane

    We have called customer care and emailed them umpteen times. But they don't send any service person even for a single time. Tata Croma promised service upto 4 times in the first year. Forget about 4 services, we have not received a single visit even after calling and emailing them. I had mailed them atleat 15 times and they keep on closing the complaint without resolving.
    LivPure customer support has been notified about the posted complaint.
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      R
      Roshanp65
      Aug 31, 2022
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      Address: New Delhi

      Hi,

      It's hard to say that I am totally disappointed by the livpure services. As I was advised by service engineer sand filter candle to be changed after 110 Days.
      But your Zonal Manager is not changing these parts after my N no of request and saying that you need to pay for these things as you have Purchased online so These things are not covered under warranty. On the trust of LivePure brand, have taken the AMC for 2 years also but now i felt like it was my biggest mistake to trust on LivePure. Till yet nothing is changed in my RO on a priority basis all the above-mentioned parts should be changed

      Please solve this issue as we have purchased this AMC of 6800rs for 2 years service of product.

      If there have no action taken on my request in next 24hrs then, I will file this case on consumer forum.

      Below is the registered number with livpure.

      Regards,
      Rohit Pawar
      Mobile +[protected]
      LivPure customer support has been notified about the posted complaint.
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        K
        Kuldeep Dev Singh
        from Jabalpur, Madhya Pradesh
        Aug 22, 2022
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        Address: B103 shivdarsan apartment jabalpur -482002

        I am having livpure RO. From last week no one coming to resolve my complaint as have submitted this 3 times. I have AMC also bit agency denied to change filters and memebrance which are under AMC policy.
        LivPure customer support has been notified about the posted complaint.
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          S
          Sam070422
          from Hyderabad, Andhra Pradesh
          Aug 21, 2022
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          Address: G2 silver orchids KRCR colony 1 Bachupally

          Hi All

          I got purifier from livepure
          Worst product delivered
          From day1 I'm not using
          Its allmost 2 weeks no resolution from livepure

          Please don't take livepure water purifier

          I want to get compensation from them

          Thank you
          Sampath
          [protected]
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            P
            Pradeep kumar Arava
            Aug 21, 2022
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            Address: 201, Veenaram Towers, Plot no 527, Bhagath singh nagar, kukatpally

            I have paid 4, 480 rs on 21st Jul'22 for the Water purifier and not yet delivered. the customer care executives giving the false promises like today, tomorrow and 3 days it wil be delivered, but not yet delivered. these people are simply cheating by looting the money from the public. The executives are not even providing proper details.then executinbg will give the same status everytime you call..i know my money was gone. Dont go for Livpure. they are fraud
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              P
              Premier Paul
              Aug 19, 2022
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              Through Livpure's app raised a Complaint and waited for Technician to pay me a visit so that he could work on the RO. After couple of days received a mail from Livpure and it stated my query has been resolved and they closed my ticket. I went ahead and called their CC on 16th of August and file a Complaint but till 19th no technician called me or even othered to call me. Hence on 19th called their CC again to check on the status of my complain, their CC stated they would arrange a call back immediately. Still no one called and I am unable to use RO and I have to buy water from market and use them for my daily use.

              Bottom line for this mental and monetary harassment I want Livpure to compensate
              LivPure customer support has been notified about the posted complaint.
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                N
                Namahshivaya Dudikatla
                Aug 18, 2022
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                Unacceptable customer service and unable to connect to an agent despite numerous calls. I want to cacel my subscription for which I have paid one year upfront amount. But nobody is there to assist me and their app is in unacceptable status for it to be in google play store
                LivPure customer support has been notified about the posted complaint.
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                  V
                  VIMAL BISHT
                  Aug 6, 2022
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                  Address: Noida

                  I am using livpure 2000+ water RO system. My 2 year AMC is ending in Sep, 2022. My service is due and I am complaining/registering my service request since last two months and service engineer is not coming to service my RO. Noida region livpure RO Manager is not responding to my request. In 2 year of service they changes the membrane one time and this time they are not ready to change it.

                  Same issue happened with my previous 2 year AMC. Previous AMC I purchased from Livpure service centre in sec 12, Noida and after 1 service I came to know that that center Livpure dropped due to some issue but no body is ready to provide me service.

                  Such a Bad experience with Livpure, I am ready to move to Kent. My phone no. [protected]. If you want, you can check my service details.
                  LivPure customer support has been notified about the posted complaint.
                  Aug 11, 2022
                  Updated by VIMAL BISHT                   My compliant is not yet resolved. Till today i.e. 11/08/2022 no one is picking my phone and contacted me. Noida Livpure RO Manager Arvind, is not picking my phone, in whatsup he is not responding. My livpure service request went to Pranjul Trivedi and he promised me on call that he is arranging the membrane and will come to attend my RO service, now he is also not picking my phone. This is harassment after taking my money which is almost half the cost what I spend in purchasing the RO, and they are not giving me service.
                  Is there anyone in livpure higher management who can look into these issues.
                  Aug 18, 2022
                  Updated by VIMAL BISHT                   Today i.e. 18/08/2022 again I call the livpure customer service and request them to escalate my service request. My request is open since 1/07/2022 and till date no one came to service my RO. This is extremely unprofessional and cheating from livpure. They charging more than Rs.7000 for AMC (annual maintenance contract) and then they are not providing service. We as customer do not know to whom we need to escallate as existing system is not working.
                  Aug 19, 2022
                  Updated by VIMAL BISHT                   today my RO has stopped dispensing water. My house is without pure water, such a shame to livpure. I will not recommend anyone to buy Livpure or Microteck products. It is fraud company and harassing customers. Just want to pull money from customers.
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                    K
                    Kunal Sharma85
                    from Dhanbad, Jharkhand
                    Aug 6, 2022
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                    Is it mandatory to pay the visit fee to engineer against registered complain whether visit done or not, according to team we have to think twice prior to booking as "BIKE PAANI SE NAHI CHALTI"

                    It's seems that Livpure hired collection agency rather than service team.

                    Service request No.JS-[protected]
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                      N
                      Narotam Kataria
                      Aug 4, 2022
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                      Address: AMBEDKAR NAGAR,WARD NO.10,SURAJGARH,JHUNJHUNU. 7891702785

                      Water not purifier
                      RO not properly work
                      LivPure customer support has been notified about the posted complaint.
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                        A
                        ankita dhuri
                        Jul 30, 2022
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                        We have been facing water leakage issue in our RO since 1 month. We have raised multiple requests but no one has attended the request. Have taken 2 year gold plan AMC but it's of no use. Very poor service provided by livpure. No customer service and worst in response.
                        LivPure customer support has been notified about the posted complaint.
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                          D
                          Danish Ashraf
                          Jul 30, 2022
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                          I am so sorry to say you that I am pissed off with the service of livpure.Not a single month I have used the livpure machine properly.Every time facing water is not coming issue and technician came to my door to fix it.But few month ago I was faced the issue again but no body was giving proper response.Still that the machine is not working properly.
                          So finally I decided to cancel the service get my caution money back. I had already raised a complaint for the same.
                          But no body came to my door step yet to pick up the machine.
                          So kindly help me out for the same and take some proper action for that.
                          Please find the attachment in which I enclosed few things for your better perusal.
                          +2 photos
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                            P
                            PM@123
                            Jul 27, 2022
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                            Legal Notice for their own unprofessionalism

                            I made several requests for picking up the machine.
                            Their pick up guy would call me during the day to pick up the machine.
                            I told him each time that I'm available only in the evening. Still he kept calling me during the day. I have job that requires me at office every day.
                            They are not ready to pick up in the evening on a weekday or any time on weekends.

                            Now, they have sent me legal notice demanding money...
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                            rishabhpratap05
                            from Greater Noida, Uttar Pradesh
                            Jul 25, 2022
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                            Address: new delhi

                            I order a water purifier from livpure company website, ther service engineer installed it and then it doesn't work good so then i raise a exchange or return request on email ( [protected]@livpure.com ), the ticket I'd generated by mail since 6 days ago
                            but they can't respond well.
                            +1 photos
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                              S
                              Spnawatha
                              from Hyderabad, Telangana
                              Jul 22, 2022
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                              Address: Chaitanyapuri Hyderabad

                              Registered Mobile# [protected] / E2KW91D1007354

                              On my request Livpure picked up my existing RO and agreed to replace it with new machine.

                              I have never experienced such an unprofessional behaviour- it’s been almost 10 days since the old machine was picked up from my residence and 5 days since the new machine has delivered - and still I have to call their customer service team everyday to following and request for installation.

                              One thing that Livpure customer care team is consistent in answering that installation will happen in next 24 hours which did not happen in last 5 days.

                              I regret that I am subscribed with Livpure.

                              Regards,
                              Sai Prabhu
                              [protected]
                              LivPure customer support has been notified about the posted complaint.
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                                M
                                Moushumi Dutta
                                from Mumbai, Maharashtra
                                Jul 21, 2022
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                                Website: Livpure.com

                                Hii I had ordered a mattress protector for my sister . I had given her number as it will be delivered to her house . But unfortunately she gets a message saying that the product was delivered but it was not . Now I am calling the customer care but there is no reply from their end . I have been also asking their delivery partners number but they aren’t providing me with one . They are not ready to help me .
                                LivPure customer support has been notified about the posted complaint.
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                                  H
                                  Harsu107
                                  from Dehradun, Uttarakhand
                                  Jul 19, 2022
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                                  Address: Haryana
                                  Website: Www.livpure.com

                                  Dear team
                                  Livpure salesperson team told me purchase ro livpure in from livpure site when ro was install you will 10000 voucher but iam and I have placed order (pep pro grands Water Purifier) on13 July of but iam not received any voucher on my email id she was miss selling me iand not now call him he was not pickup my phone and he was blocked my phone not I having all chating dm Still already 5 days gone I did not received voucher yet even I have paid full amount rupees 12730/-. And iam sending many email but not response and social medical not replying me
                                  already I have sent an email to
                                  Order id LSHPY106640

                                  Regards
                                  Deepak singh
                                  [protected]
                                  +2 photos
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                                    J
                                    Jpoct12
                                    from CHENNAI, Tamil Nadu
                                    Jul 19, 2022
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                                    Address: 1/6, 69th A street , Jafferkhapet

                                    My deposit amount of rs 1499 not credited even though I had cancelled my subscription and the machine has been taken back.

                                    They were promised that my deposit amount will be credited with in 7 days but it's been almost 3 months still now not credited. Poor customer care experience, no response for mail and all. and the recent ticket number is[protected] on 19/july/2022.
                                    And the old one is 299660 on 31/may/2022.

                                    I need refund with interest for 3months.
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