LivPure Complaints & Reviews

Customer care service is not responding. We are trying to contact them from last 15 days. But they are not resolving aur issue. Please help....

I raised a complaint on September 1st and received this message from you guys Dear Customer, your service request No.JS-[protected] & call closure code is 62876 allocated for[protected] to Saravanan Kumar[protected] Chennai, [protected] . Please call [protected] for any query. Team Livpure. as soon I got that text I tried calling him no response so I reached out the customer care the next day and they asked me to reach out sathish [protected]. Tried calling him but no response so again I tried calling customer care and they gave me surya [protected] he aslo dint attend. Till date I'm able to reach out only customer care. Not able to get my service done. No proper response from customer care also.. kindly look into this on a serious note and get back to us ASAP.

I was lied and sold by Pravin from the sales team that I will receive a new machine with a guarantee certificate and zero maintenance.. I spent my whole Sunday accepting the delivery and installing the product to realise that it’s a refurbished product and a faulty one where the water has leaked and spoilt my kitchen walls and the entire floor cleaning.. Anyone who uses the product is staying on rent and now I will have to compensate the owner too.. The sad part it I had to pay 4500 upfront to receive such poor service.. Is this the experience one should receive as a first time customer.. Very very disheartened.. I am expecting investigation and compensation with immediate replacement.. If not while I raise a complaint in the consumer court I am also going to post on Twitter.. If I do not get a resolution for the inconvenience and fake promise I will cancel the subscription and opt for another provider.. I am expecting a call back from the highest escalation authority and on priority. Hope you as an organisation take me seriously..

Hi team,
I have used Livpure smart ro for last 6 months and since i have relocated i have cancelled subscription and my ro got picked up on 24 August 2022 .
Even after pickup i havent got any update on my refund status i have been calling their customer care service daily but not getting proper response from them
So raising a complaint here to resolve my issue at earliest...

This is inform you that Mr. Vikas ji was showing his bad behavior when i said that, Currently transction no. not available due the same is not showing in credit card statement.But he ignored the same and hold the Order process.That is not our fault.I have already shared the Order ID.So you can check your end.

Team Livepure,

Please look into this matter.

Thanks,
Avijit Ghosh
[protected]

We have called customer care and emailed them umpteen times. But they don't send any service person even for a single time. Tata Croma promised service upto 4 times in the first year. Forget about 4 services, we have not received a single visit even after calling and emailing them. I had mailed them atleat 15 times and they keep on closing the complaint without resolving.

Hi,

It's hard to say that I am totally disappointed by the livpure services. As I was advised by service engineer sand filter candle to be changed after 110 Days.
But your Zonal Manager is not changing these parts after my N no of request and saying that you need to pay for these things as you have Purchased online so These things are not covered under warranty. On the trust of LivePure brand, have taken the AMC for 2 years also but now i felt like it was my biggest mistake to trust on LivePure. Till yet nothing is changed in my RO on a priority basis all the above-mentioned parts should be changed

Please solve this issue as we have purchased this AMC of 6800rs for 2 years service of product.

If there have no action taken on my request in next 24hrs then, I will file this case on consumer forum.

Below is the registered number with livpure.

Regards,
Rohit Pawar
Mobile +[protected]

I am having livpure RO. From last week no one coming to resolve my complaint as have submitted this 3 times. I have AMC also bit agency denied to change filters and memebrance which are under AMC policy.

Hi All

I got purifier from livepure
Worst product delivered
From day1 I'm not using
Its allmost 2 weeks no resolution from livepure

Please don't take livepure water purifier

I want to get compensation from them

Thank you
Sampath
[protected]

I have paid 4, 480 rs on 21st Jul'22 for the Water purifier and not yet delivered. the customer care executives giving the false promises like today, tomorrow and 3 days it wil be delivered, but not yet delivered. these people are simply cheating by looting the money from the public. The executives are not even providing proper details.then executinbg will give the same status everytime you call..i know my money was gone. Dont go for Livpure. they are fraud

Through Livpure's app raised a Complaint and waited for Technician to pay me a visit so that he could work on the RO. After couple of days received a mail from Livpure and it stated my query has been resolved and they closed my ticket. I went ahead and called their CC on 16th of August and file a Complaint but till 19th no technician called me or even othered to call me. Hence on 19th called their CC again to check on the status of my complain, their CC stated they would arrange a call back immediately. Still no one called and I am unable to use RO and I have to buy water from market and use them for my daily use.

Bottom line for this mental and monetary harassment I want Livpure to compensate

Unacceptable customer service and unable to connect to an agent despite numerous calls. I want to cacel my subscription for which I have paid one year upfront amount. But nobody is there to assist me and their app is in unacceptable status for it to be in google play store

I am using livpure 2000+ water RO system. My 2 year AMC is ending in Sep, 2022. My service is due and I am complaining/registering my service request since last two months and service engineer is not coming to service my RO. Noida region livpure RO Manager is not responding to my request. In 2 year of service they changes the membrane one time and this time they are not ready to change it.

Same issue happened with my previous 2 year AMC. Previous AMC I purchased from Livpure service centre in sec 12, Noida and after 1 service I came to know that that center Livpure dropped due to some issue but no body is ready to provide me service.

Such a Bad experience with Livpure, I am ready to move to Kent. My phone no. [protected]. If you want, you can check my service details.

Is it mandatory to pay the visit fee to engineer against registered complain whether visit done or not, according to team we have to think twice prior to booking as "BIKE PAANI SE NAHI CHALTI"

It's seems that Livpure hired collection agency rather than service team.

Service request No.JS-[protected]

Water not purifier
RO not properly work

We have been facing water leakage issue in our RO since 1 month. We have raised multiple requests but no one has attended the request. Have taken 2 year gold plan AMC but it's of no use. Very poor service provided by livpure. No customer service and worst in response.

I am so sorry to say you that I am pissed off with the service of livpure.Not a single month I have used the livpure machine properly.Every time facing water is not coming issue and technician came to my door to fix it.But few month ago I was faced the issue again but no body was giving proper response.Still that the machine is not working properly.
So finally I decided to cancel the service get my caution money back. I had already raised a complaint for the same.
But no body came to my door step yet to pick up the machine.
So kindly help me out for the same and take some proper action for that.
Please find the attachment in which I enclosed few things for your better perusal.

I made several requests for picking up the machine.
Their pick up guy would call me during the day to pick up the machine.
I told him each time that I'm available only in the evening. Still he kept calling me during the day. I have job that requires me at office every day.
They are not ready to pick up in the evening on a weekday or any time on weekends.

Now, they have sent me legal notice demanding money...

I order a water purifier from livpure company website, ther service engineer installed it and then it doesn't work good so then i raise a exchange or return request on email ( [protected]@livpure.com ), the ticket I'd generated by mail since 6 days ago
but they can't respond well.

Registered Mobile# [protected] / E2KW91D1007354

On my request Livpure picked up my existing RO and agreed to replace it with new machine.

I have never experienced such an unprofessional behaviour- it’s been almost 10 days since the old machine was picked up from my residence and 5 days since the new machine has delivered - and still I have to call their customer service team everyday to following and request for installation.

One thing that Livpure customer care team is consistent in answering that installation will happen in next 24 hours which did not happen in last 5 days.

I regret that I am subscribed with Livpure.

Regards,
Sai Prabhu
[protected]