Claimed

LivPure Complaints & Reviews

2.3
Last updated Feb 24, 2024
Complaints 778
Resolved
352
Unresolved
426
Quick Links
Statistics
Share
Contacts

File a complaint to LivPure

Having problems with LivPure?

File a complaint and get it resolved by LivPure customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
LivPure
Customer Service Contacts

LivPure Phone Numbers

Toll free
1800 4199 399
176
138
Phone
+91 95 8222 9701
144
89
+91 12 4498 7400
21
29
+91 98 7179 8090
20
23
Fax
+91 12 4498 7499

LivPure Website

LivPure Head Office Address

Plot No. 221, Udyog Vihar, Phase-I
Gurgaon
Gurgaon District
Haryana
India
122016

LivPure reviews & complaints page 10

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Shiva.garg111
Mar 31, 2022
Report
Copy

New AC not working

I have purchased new livpure Air conditioner 3 days before and it is not working properly when I complaint in customer care after that a engineer call me and asking for money and denied to visit ....
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
P
Pruthvi Yuvaraj
Mar 30, 2022
Report
Copy

Charging for spares during warranty period

I have purchased AMC regularly since i have been using this product for 6 years. This year i have issues with my RO and they say that membrane is not under AMC. However, i'm still not convinced that this issue will be resolved as the engineer is performing trial and error. A week before he said that the motor is at fault and changed it and it didnt work and now he says that membrane is at fault. What if it doesnt work ? When trying to sell...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
Kasak kukreja
from Patna, Bihar
Mar 25, 2022
Mar 29, 2022
This thread was updated on Mar 29, 2022
Report
Copy

Mental torture

Website:www.livpuresmart.com

I have installed Livpure Ro back in july 2020 and used it for 2 months and then suddenly i had to vacate the rental House due to some family emergency .so on 26th aug 2020 i called livpure team and asked them to uninstall the ro . They said they will arrange pickup within 72 hours . No one contacted me . Then again i called them . I was asked to wait for next 72 hours no one contacted me again . At the end on 31st aug 2020 i mailed them as...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
R
Raghu1729
Mar 25, 2022
Report
Copy

No refund after the return

ORDER LSHDC7184 - Return 189619

I have return the Water purifier but the money did not refund till now.
It is already been more than 2 months, but the customer support persons always we have taken this as High Priority it will get resolved.

I have mailed them numerous time but they failed to return the money.

This is one of the most pathetic customer services i have faced till now....
Helpful
4 other people found this review helpful
4 found this helpful
Write a comment
Report
Copy
S
Siva Kumar Bellapu
Mar 24, 2022
Report
Copy

Worst Customer Service and Cheating from Livpure

Address:Nizampet, Hyderabad

Hi,

This is Siva Kumar Bellapu, from Nizampet, Hyerabad, bearing the mobile number [protected], took Livpure AC in July 2020. I don't know what kind of drama you people are playing, but i will definitely make you stand in consumer court for cheating me. Your customer care number doesn't work, none of your team responds properly and further more stating that i didn't clear monthly EMI. For your kind info, my payments are up...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
A
Ashish Saradka
Mar 16, 2022
Mar 29, 2022
This thread was updated on Mar 29, 2022
Report
Copy

Smart RO

Address:Bangalore

I rented the livpure smart RO in the month of december 2019. I used it for a year. I was not satisfied with their service/ quality . I cancelled the subscription in the month of december 2020, by calling their customer care. However nothing happened for the next two months of continuous calls and follow ups. I had to vacate my rented house in February and as a last resort I asked them to uninstall and take the machine. They finally uninstalled...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
M
mehdi al amin
from Hyderabad, Telangana
Mar 8, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not refunding the security deposit after several calls

I order for Livpure Rental plan in Bangalore on 26th February 2022. To my surprise I got the device delivered on 27th February 2022. I was happy seeing the instant service but my happiness was short lived due to the untrained and uneducated call center agents who respond to customers calls. Only person showed up on 3rd March 2022 for installation and to my dismay the device was faulty. The person said that the device needed replacement and...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
G
goyalshubham108
Mar 3, 2022
Apr 23, 2022
This thread was updated on Apr 23, 2022
Report
Copy

Harassment and Legal notice

Website:www.livpuresmart.com

Before Covid, we flatmates had subscribed to the livpure smart RO plan in March 2020 in our rented flat in Bangalore. We used the plan for a month or two before leaving for hometown in May. We came back once to Bangalore to clear out the house during which time, we raised a ticket to return the RO. The RO got dismantled and picked up soon afterwards and the ticket got closed. (Dear Customer, your call ID. JS-[protected] has been closed....
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
Address:B 304 Sai Samarth Hsg Society, Wadgaon Shinde Road, Lohegaon, Pune PIN-411047

I have purchased Livpure producer Touch Plus model on 20 Jan 2022 through Military CSD Canteen. Installed and from that day TDS value of water not in the range of drinking water i.e. within the range of 50-150. Resulting it, various health issues arises in family members. In spite of lodging complaint by seven times, technician comes every time and found TDS variation (upto 340 and 2 times less than 40) which he sets last time, however inlet...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
reem_ritika
Feb 26, 2022
Feb 26, 2022
This thread was updated on Feb 26, 2022
Report
Copy

Harassment and legal notice

I got an ro installed from this company in August 2020. Because the quality of water was bad enough to make me ill and and also i had to move to new place in January 2021 i asked them to cancel subscription and take their ro back. For days they didn't respond. All i use to get was 'madam we will get back to you soon' and for days no one called back. Seemed they didn't have enough people or competent people to handle the issues. Then i moved...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:Singara Chennai

Post delivery my product was stayed ideal for more than 4 days. Where when I compare the service response and protocols with Kent they are excellent in Chennai location.

Adding brand ambassador sachin tendulkar will not increase your brand reliability in market. At end of the day you should see to that all customers should be happy from delivery-installtion-service-with transparency.

Post installation I will...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
I
IMT Naveen
from Hyderabad, Andhra Pradesh
Feb 23, 2022
Feb 24, 2022
This thread was updated on Feb 24, 2022
Report
Copy

Not providing GST Invoice

Address:IMT Hyderabad, Shamshabad

Product Purchased on Dated : 28th Oct 2021
Product Received on Dated : 18th Nov 2021

From past 4 months I am following-up with customer care for GST Invoice but no use. Actually the GST Invoice is required for our company purpose. Without proper invoice we cannot close the book of accounts.

Reference Complaint No.178072 on dated : 3rd Dec 2021.

With subject to GST Invoice for the Hand Sanitizer...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
R
raj_p
from Delhi, Delhi
Feb 16, 2022
Report
Copy

Delay in Installation of RO

Service request No. JS-[protected]
Since two days I am trying to get the RO installed. The assigned technicians are not visiting and when called up they give reasons asking more time but didn't show up. Repeated calls to customer care for installation and they just give false assurances no resolution and follow up. This is very frustrating and my other works got effected as I was waiting for the installation, as they didn't specify...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
karananand123
Feb 6, 2022
Report
Copy

Not Confirming the AMC Details for my RO

I am looking for an AMC but their is no body to revert on my query that when i am taking the AMC of my RO then why only one time the filters would be change where in the shelf life of the filters is only 6 months....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
I had asked for the removal of your purifier on the 3rd of Jan 2022, after getting a mail confirmation I had to call again on around 15th Jan. Then after pursuing me for a while to continue the service, the customer service agent gave in and agreed to get it dismantle the purifier in 2-3 days.

The dismantling guy came and took the purifier. They had said the deposit will be reimbursed in 2-3 days after dismantling. But to this...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Sharma Koneri
Jan 24, 2022
Mar 4, 2022
This thread was updated on Mar 4, 2022
Report
Copy

Returned machine still not de activated

Address:Bangalore

I have take RO machine for rental. Almost one year used the machine during lockdown. Later planned to vacate Bangalore so registered for de activation in mobile app. Received call from representative and they come and collected machine without giving any acknowledgement. When contacted customer care they told profile will be updated and they will close my account.

With this confirmation returned to my native. But after 2 months...
Helpful
3 other people found this review helpful
3 found this helpful
Write a comment
Report
Copy
Almost everyday I am getting harasment call demanding RO machine which I returned 1.5 years back. Now they are sending people to pickup the RO. Something is wrong in their process and cosumer is suffering....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
ssreju
from Bengaluru, Karnataka
Jan 17, 2022
Report
Copy

Installation of UTS Neon

Address:6052, Prestige Royale Gardens

I have purchased a livpur product UTC neon directly from the company directly and got it delivered by 11 Jan. The sales executive Rohith mehta has agreed to get the product installed including getting the drilling on granite done for taking the outlet pipe. After a string of hollow promises I connected directly with the company and understood that noone has registered an installation request . This is utterly shocking even after myself talking...
+3 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Ruma Achari
Dec 30, 2021
Report
Copy

Livpure smart subscription paid but no service

Amount is paid in advance but the rO STOPS dispensing water. Second time in row where the renewal was paid atleast a week in advance...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
Vaibhav Chinchure
Dec 29, 2021
Report
Copy

Faulty Machine / insoluble Service attempts

I got the machine cleaned as a part of regular clean up a week ago and after a day, the water started leaking and was dripping through out the day.. we had to turnoff the machine to stop the leakage. I raised the concern and a gentleman came next day to fix the issue apparently, however he did not understand the problem I suppose and did a temporary fixing, which looked like he fixed the issue but it started dripping again after an hour he...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy