LivPure Complaints & Reviews

Ro plant totally leakege

I used their service from feb 2019 to may 2020 and i was thrir valued customer. In june i asked them to dismantle the RO as i was planning to leave delhi in 15days and they didn't respond. I tried mailing them and called them regarding this multiple times but they were very ignorant regarding this. I even asked the guy who used to service it for them to take it off and have it with him so that in worst case scenario he will be able to return it back but they were simply not interested in taking it back. After leaving delhi i asked my security guard a favour to handle machine for 1 month more and promised him that within this 1 month it will be picked up by the company. But after registering the complaint in june the first time an engineer had visit to pick up the machinr was in oct 2020i.e. 5 months after the complaint. And it's obvious that as a customer our duty was to inform them prior to leaving the place which we did. Now recently i have been given a legal notice regarding this for 15k machine and 6k in subscription. Someone please explain why do we have to carry the burden of their mistakes. Recently i had a call with one of their executive and tried to explain them all this and his reply was sir hmari galti nai hai aur company paise to leke rhegi machinr ke. I mean what's wrong with them.

I purchased livpure pep pro ++ last year and it was installed on 18/10/2020. the company promised to offer 3 preventive maintenance during the warranty period but no person has come since installation to serve the same. it is disappointing that the warranty period is going to be end next month. kindly do the needful.

Current My RO is not working from last 5 days, I have taken AMC date 20.05.20 // Rs 7980 for my smart touch Iivpure water purifier, While selling AMC of your service, it was not told to me that only one RO will be replaced in year and extra will be chargeable and on my query, it was understood that RO life will be 1 year, but as you mentioned that earlier RO was replaced in Oct month’20 and now again in May’21 so RO life is only 6 month and it again got faulty in now in Sep 21, only sustained for 3 month Since now you are asking money for replaced RO that Rs 2750 means it 2 year AMC I have to paid another 16500 for RO. Which automatically increase the product AMC cost to Rs 24500 which is again too high and not acceptable for a medium class person.

First of all in AMC you have promise to take care of your product by regular maintenance and free of cost facility. May be it was not done properly. The serious issue is quality of your product which is being defective in only 3 month as earlier too Oct’20 RO was replaced in 6 month only. Mean either refurnished RO is being replaced or My Water maintenance is not done properly. These raised serious issue in your reputation of company and some kind of fraud behind it. Also to me that why should I pay additional charge for RO replacement without knowing that whether it is my product defective and your service problem and spare quality problem.

I bought 1.5 ton AC one year ago, livepure gives 3 free service but i got only 2 and in free service time period i complaint that my ac not give proper cooling but service provider says thats all ok, now my free service time period over than service provider says thats my ac's gas was leakage and gas was empty, and gas fill up charges is approximate 2500 to 3000 rs, why they could not chek my ac properly in my free service period.

I made a huge blunder by taking their RO on rent.Highly misbehave CUSTOMER care executives are there.No response, no service.Initially when I was hesitating to take their service they will follow up you like anything but once their work is done and u took the service they hardly bother to provide service.I am feeling these ## should be sued in court and company should be shut down.Just go through social networking sites and see how people are irritated with ur after sales services.I was staying in Hyderabad where I took one of their RO on rent, but after 2nd wave I returned to my hometown and have hardly used it for a month.I started getting call anonymously to surrender the RO if not in use but as I wasn't present in Hyderabad it was not possible for me to surrender.Now when I came to Hyderabad for some work and at least requested them 4-5 times to take their RO back they are least bothered.Now I am leaving the city and again after few days they will call me to surrender.Literally pissed off with their service.WORST and THIRDGRADE product.

Hi, six months back I have installed livpure RO, recent times the taste has changed, for the past one week I was trying to register a complaint but only two days back I have received service message, the assigned technician missed the appointment twice yet to arrive my address, during the process I have noticed the following things

1. Whenever I call customer care the attending person only knows Hindi language even though I asked help in Tamil and English, they said I will receive a call back but I never received any.
2. I made a multiple attempt even for register a complaint
3. Showing interest in new installation and product without warranty but not attending the warranty product

From my personal experience I will never suggest livpure to any of my friends, relatives and employees, please attend customer and treat timely manner, kindly address the issue

Deenadayalan
[protected]
275B, Railway officers quatres
Poonamalle high road, Egmore
CHENNAI, TN
600008

I bought a livpure RO in Feb 2021 from Reliance Digital from Ansal Plaza Mall Gurgaon . The RO has stopped working in just 3 months raised a complain to customer care .After of repeated calls the service was done yet i am facing the same issue again and again Whom should we raise this concern there is no one to listen and fix this issue
Jyoti Prasad

Registered mobile number: [protected]
On 21st Aug 2021, I registered for service request for my Envy Shield Livpure RO water purifier.
Service Engineer named Dattatreya Avula[protected] came at scheduled time on 21st August 2021. He replaced membrane priced Rs 2750/- and carbon filters priced Rs 1100/-. Then he convinced to purchase ACMC for 2 years worth Rs 8000/-. I completed the payment of Rs 8000/- through Benow payment channel from the link which he has sent to my mobile number [protected].

However, after all this ACMC has still not been mapped to my registered mobile number([protected]). The service engineer also does not pick my call. It smells some kind of fraud and cheating. Already I faced lot of problems related to servicing. Now their engineers are indulging into Fraud and cheating stuffs.
I have raised ticket with customer care with Ticket id - 150100, but so far no response from them.
If livpure is not able to honor my ACMC, then please refund the remaining amount of Rs 4150/- . I am attaching the receipt of payment confirmation which the service engineer has provided to me.
If the ACMC is not updated or I do not get refund of balance amount from Livpure, I will resort to legal action against Livpure.

Biswajeet
Mob [protected]
email: [protected]@gmail.com
Complain ticket id: 150100

Required refund of ACMC as service is not provided due to membrain problem, wrong ACMC update on instrument,

mobile no [protected]
mail id -- [protected]@gmail.com

@Livpure kept delaying the service during lockdown mentioning they have shortage of technicians and cannot provide service.

Now that the situation has been normalised and no lockdown. I raised request number JS-[protected] on 26 July which was during the AMC period. AMC expired on August 6th but still no one service.

As this request was raised during the AMC period so I am expecting a free of charge service with parts covered as well as per the AMC terms and conditions.

Very poor Customer Service as they have no idea what to do and how to help serve their Customer.

Hi Flipkart Team,

I have ordered the product (LIVPURE LIV-PEP-PRO-PLUS+ 7 L RO + UV + UF Water Purifier with Taste Enhancer (White) on 5th August, delivered on 6th August and installation has been made on 7th August on the same day after the installation technician left the premise. After some time there was a leakage issue in the product, when I called the same technician who had installed (Mr. Venugopal) he said I left now I can't come now, will come to check on Monday i.e on 9th August.

And technician came on 9th August he checked and mentioned that there is some sensor issue now it will be rectified and he left premise again without having any patience for waiting for some time to check if the leakage has stopped or not, after some time there was a leakage again, I called again to express the scenario, he replayed back stating that he has left the RR Nagar I can't come back again now, will look into it tomorrow i.e. on 10th August.

And technician came on 10th August he checked and mentioned that
he will be replacing some components and while leaving the premise he replayed back stating that if there is any issue with this product prolonged return it back Flipkart.

Since the issue has not been resolved yet, I thought of returning to Flipkart and applying for a return and replacement on10th August. where it got rejected on 13th August I have given Replacement Rejected Replacement ID:[protected].

I spoke to Flipkart customer support on15th August. They stated that as per the technician visit they rejected, Replacement Rejected ID:[protected] where no technician visited my premises to solve the issue. The customer support executive stated that you still have time to return and replace.

Again I applied for a return and replacement on15th August. where it got rejected on 18th August stating that the return policy ended on 16th August.

I spoke to Flipkart customer support again on 19th August and 21th August they stated that you have still time till 25th August and the backend team will contact and they will give the resolution on this product.

Today I got the below-mentioned mailer, I spoke to Flipkart customer support again regarding the mail, again they stated that you have still time till 25th August and the backend team will contact and they will give the resolution on this product.

Please will someone give me the replacement of this product, where there is no fault of mine why have they rejected my replacement?

Hi Roopesh,

Order ID: OD[protected]

Product: LIVPURE LIV-PEP-PRO-PLUS+ 7 L RO + UV + UF Water Purifier with Taste Enhancer

We are sorry for the trouble, we realize the importance of the issue and I understand this is not what you expected.

Here to inform you that, as per the previous technician visit, we have got an update and confirmation that the product is working as per the manufacturing standards, for further assistance requesting you to visit the brand service center.

Here are the brand details:

For any warranty related issues, please call the LIVPURE Customer Support -
[protected]
[protected]@livpure.com

We would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey you'll get shortly.

I hope the provided information is helpful for you.

Thank you for being with Flipkart.

Have a Great Day!

Thanks,
Ranjana S Tiwari
Flipkart Customer Support

I bought 3yrs amc, paid 9.5k for it to their executive Mr. Sachin Patil from Swara Enterprise. At the time of sale he told that technician would come & do the servicing every 4 month himself no need to book any appointment. now their executive Mr. Sachin Patil from Swara Enterprises has just disappeared. I called customer care & booked appointment still he is not coming & not even picking up calls. Tried calling so many times. this has happened 2 times with me. during the last servicing also he did not come or even answered my call.

I have purchased this RO from army canteen. when i reached home i saw that my pre filter is damaged. so pls provide me another pre filter. purchase date 19 aug 2021

Team LivPure,
I am writing this mail with high disappointment in the quality of services under AMC of my RO Machine and repeated FAKE Records generated by your Service people without my consents.
• I purchased an 02-years AMC Pack in April-2019 with the commitment of preventive service 04 times a year and replacement of Filtering System 02 times a year. But in-spite-of multiple requests, only ONCE in these 02 years, the candles were replaced and all other times, the person only RESET the system so that this stops giving BEEP-Alarms.
• When I again raised a complaint in March-2021, Mr. Deepak (Ph. +[protected] visited us and offered another 02-years AMC for the cost of 8500 (Bill provided for 8000 only) and offered us 04 Carbon Replacements, 04 Sediment Replacements, and 05 Candle Replacements in 02 years. (Screenshot of AMC Activation attached; CarePack Sr. No. CIF3BBB2023756; ICCR No. ICCR[protected]).
• On the same day (15-March-2021), He replaced the candles and confirmed that this have been replaced under the previous AMC only and all services of new AMC are intact because new AMC will be active from 26-Apr-2021 only.
• In the month of July (Date 12-July-2021), Mr. Deepak (Ph. +[protected] called me and asked me for an OTP for a new service logged in my name, BUT I denied to share the OTP because I did not placed any call. He kept on forcing me to share OTP, without any service (Not even visited my place) and I DID NOT share any OTP.
• Minutes later, a new OTP came on my mobile but after that Mr. Deepak did not ask me and then I got a message that the call has been closed satisfactorily.
• NOW my RO needs a service and when I am calling to Customer support, they gave the details and on 12-July-2021, one Complete Service has been given to me BUT THIS IS A FAKE SERVICE and I NEVER approved that.
• Mr. Deepak keeps me calling asking for cash and other OTP favours that I do not want any more and I request you to please:
1. Correct your records for the service given under this AMC
2. Provide me service as promised in the AMC
3. Take appropriate actions against such service men to avoid embarrassment to customers like me.
• An early response and urgent actions on my request would be appreciable.

Best regards,
Dr. Deepak Jain
M: +91-[protected]

I raised request for my subscription termination mid of July and based on that request my purifier was collected on 27th July 2021. I terminated it as I was moving out of my apartment that week. I was told that the refund process takes about 5-7 days so I waited for around 5 days before I started following up . In the first week of August, they kept on telling that the return was still showing pending, to help with the issue I even shared the name and phone number of the person who collected it. Since then, I have been calling almost daily and someone from the customer care keep assuring me that I will have the refund in a day or two and it’s been 20 days now since I machine was picked up. They do not even respond over their official mail id [protected]@livpuresmart.com. The customer care personnel are pretty clueless about my situation. They keep on telling me that the finance team is saying I will have my refund in End of the day and a confirmation mail almost every day since the last 2 weeks. The subscription still shows on in their application. Attaching a screenshot. In the screenshot, it says it was last synced on 4th of August, which is impossible because I vacated my place on 30th of July and moved to a new place.

I have raised request to dismantle the water purifier on february 20th 2020, as I was leaving Bangalore for my higher studies.
After calling the customer care multiple times there was no response and on 25th Feb I received a mail saying that "dismantle request has been raised and service engineer will visit the place and dismantle the product". Still no Engineer visited my place and even after multiple mails no one came to dismantle the machine and on Feb 29th I moved out of place. I even asked my house owner to take care of the purifier for sometime as service engineer will come and take the product. Later after multiple calls and follow ups pickup guy called and I explained him the address and gave him the owner contact, but still no one showed up to the house to pick up the product.
After that from from this year 2021 they have been calling me every month and harrassing me regarding the purifier. Now after so many months the owner is not sure about the product and I was not there in Bangalore to take care of the product.
How is this justified that Livpure is asking me to pay 14000 for the product and have sent me a demand notice. Recently guys have been calling me and threatening me with court notice if I don't pay them up. @Livpure is harrassing me because of their own mistake, carelessness and poor service. They are asking me to pay for the product for which I raised dismantle request 18months before.

Pfa the mails which I have sent to Livpure team along with the demand notice that they have sent me.

There is no water in the RO and if you turn it on for 15 minutes, then some sound starts to type in it.
His filter was changed 3 days ago then water was coming but after 2 days water stop coming

Therefore, you are requested to register the complaint as soon as possible and the service request should be accepted.

I have purchased a live pure a c but it's cooling its give only water I request many times for service but no response and nobody come for repair this purchased date is 28 Feb 2021 my address is pankaj Sharma h no 2959a hbc sector 3 faridabad my vendor name is jai maa electronics company and vendor both are cheater live pure is a fraud company

Online purchase of above said ac was done by me on20.07.2021 vide invoice no 21-22/[protected] dated 20.07.2021.
Installation of same was promised free but latter told (through Shri Rishab your sales officer mob no [protected]) to pay rs 699.
AC was installed & the person came asked rs 1700/- so I informed Shri Rishab that excess demand is made by instalation team . After lot of phone calls by me to settle the dispute Shri Rishab told me to pay in full & promised to refund me rs 700/-
Later he sent me a whats app message on 28.07.2021 that this refund is being arranged surely but after this he is not answering my calls. I made at least 20 calls but he is not picking the phone.

THIS TYPE OF BEHAVIOR IS NOT EXPECTABLE FROM A LEADING CONCERN IT WILL TARNISH THE CO IMMAGE.

PLEASE TAKE NOTE OF THIS & ARRANGE TO REFUND WHICH WAS PROMISED .

NARESH MALHOTRA
[protected]