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LivPure Complaints & Reviews

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2.3
Updated: Dec 11, 2024
Complaints 805
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LivPure reviews & complaints page 31

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M
Manv_thanos
from Bengaluru, Karnataka
Jun 16, 2019
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service not done js-19052803041130

Address: 560102

Service request raised 20 days ago. AMC purchased on 30th May 2019. Till date filter is not serviced. If you are not competent to provide quality service then please don't commit stupid claims like "Complete Peace of mind 365 days of the year. Quick service – 2 hour response and 24 hour solution".
Forget 24 hour solution it has been 20 days since I purchased AMC. I will get it serviced from external agency. Kindly refund my AMC...
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M
Manlibh
from Kunnamangalam, Kerala
Jun 14, 2019
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service is still not arranged even after 4 days

Address: Chennai, Tamil Nadu, 600122

Hi,

I bought a Livpur water purifier and having some water leakage outside the tank. So I raised a complaint on 8-June, 2019 but still I'm not getting any response from them and 4 days gone from the date of complaint. I'm buying water outside, even I'm having this [censored] water purifier Also if I call customer care, they are treating customers harshly and not giving enough response (that is not customer care, rowdy care). I need...
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travichandra
from Guntur, Andhra Pradesh
Jun 10, 2019
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online order not dispatched and no information

I have made payment online on livpure.com website on 01.06.2019 for Livpure Brahma Gravity Water Purifier and payment made thru credit card. order reference id is LV129085997673155937406.

After that i have no information of dispatch of water purifier and Livpure customer care numbers are useless and always says "our customer care executives are busy, you are important to us, please wait" and if we call land line, employess...
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chhavindra
from Tezpur, Assam
Jun 10, 2019
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problem not attended in last 7 days of purifier/

Address: 505215

On 04.6.19, My Livpure smart purifier has stopped working and its storage tank is not filling, machine is under warranty, Next Morning on 05.06.19 I had registered service complaint Call ID . JS-[protected]. Which is allocated to Mr. Masood Khan[protected] Hyderabad & when i tried to contact him, his mobile was getting switch off. Next Morning on 06.06.19, I informed that same to service center they given me assurance it will be attended...
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vishnu177
from Mumbai, Maharashtra
Jun 6, 2019
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not responding to service request

Address: kerala, Kollam, Kerala, 691002

I have been requesting the the livpur team to have a mantance check on my watre purifier i have purchased with them . since the 3 weeks i have been continiously calling the customer care number which is not working in return they have made several call back and i have requested to help me resolve the compalint on my water purifier
When ever they make a call they start expalining about the service charges i have to pay, and i have...
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R
Raji challa
from Delhi, Delhi
Jun 3, 2019
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annual service was not provided

Address: Ranga Reddy, Andhra Pradesh, 500074

We have purchased Livpure purifier in last year April, as part of service we have requested to customer care and provided service within a year but candles replacements are not yet done. When we enquiry about the service person regarding the annual candle change they said you will get a call from Livpure and person will come and replace the candles. We have tried to reach customer care and no one has responded and no one approached us for...
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P
pant_livpure
from Varanasi, Uttar Pradesh
Jun 1, 2019
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lethargic and pathetic customer services

Address: Gautam Buddh Nagar, Uttar Pradesh, 201310

Dear ma'am/sir,
Kindly froward the following e-mails to mr rakesh malhotra founder of livpure. He must know how about the too lethargic and pathetic system of entire customer services. We stay at greater noida where the water is too salty that's why we bought a livpure ro but neither filters are being changed nor the services are being provided. Customer's registered mo no is [protected]. Kindly get all the issues checked.
br...
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A
anup011
from Delhi, Delhi
May 28, 2019
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livpure water purifier installation

Address: #301, Second Floor, 7th Cross, Lakshmi Layout, Munnekolala,, Marathahalli, Gandhi Nagar Road, 560037

Hello Team,

I am having worst experience with the LivPure installation.
Its already 15 days and the installation is still not complete.
The Service guy just hang the purifier, put the signature by his own, when i told i will not sign and left.
I have added the photo here. Please see by yourself.
If such kind of service you will provide tell me whom i recommend for it.
I work in fortune...
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G
Ganeshvichu
from Chennai, Tamil Nadu
May 27, 2019
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installation

Address: Thekkegramam (p. o), Champathukalam, chittur, Palakkad, Kerala, 678103

I have brought a pep pro purifier and registered for installation on the same day. A message received through sms for regarding a person detailed for installation and his mob also forwarded but when i call the person he told that manager will detail someone. I can't understand how they are ao irresponsible. Even expiry of 10 days nobody come for installation. The interesting thing is that i call two to three time a day to customer care, they...
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S
S.Singhal
May 27, 2019
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livpure glitz silver

Address: Plot No. 221, Udyog Vihar, Phase-I Gurgaon Gurgaon District Haryana India - 122016, Gurgaon, Haryana

Complaint no. Js[protected] dt. 22.05.2019
Since 22nd may, customer care is being complied with, the response comes from the fact that your complaint will be cleared in the maximum 48 hours. On the 24th may, after compliant, the executive said that your reminder has been made, try to resolve the problem in 24 hours. But today 5 days have passed but no action is being taken.
Livpure was bought only for drinking water, and...
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S
saranya saran
from Chennai, Tamil Nadu
May 23, 2019
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not sending a technician to fix the problem

Address: 600101

My name is arunagiri and my number is [protected]. I bought your product like 3years ago and recently i singed up for a warranty also. It’s been 2days since your product stopped working and i have been calling customer service since then, requesting to send a tech who can fix it but every time i call, the technician attends and doesn’t respect and beside when i select an option to talk to a tamil technician why a kerala guy is speaking...
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H
Hosakoti Pradeep
from Bengaluru, Karnataka
May 23, 2019
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livpure/ pep star

Address: Whitefield, Bangalore, Bangalore, Karnataka, 560066

I have the more than 3 year old machice intalled at home, once after the warranty i have taken the amc by paying 8000inr, unfortunately the parts livpure use in the amc are the hopeless, defective and non reliable.in last 2 months 3 times machine has failed to work.
And the service team in bangalore whitefield zone is so pathetic, they dont respond to the calls and they block the customer numbers. I have been facing this issue from...
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A
Avanish Vikram Singh Baghel
from Delhi, Delhi
May 22, 2019
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service availability despite of being in warranty

Address: Village and Post - Khudauli Jaunpur, Jaunpur, Uttar Pradesh, 222139

I have purchased livpure water purifier on date[protected] from shahganj uttar pradesh. The product is under warranty for 4 years but the service is unavailable. Inspite of calling several times the service has not been provided which is against my consumer right. I request to look into matter and reply as soon as possible.
Warranty card is also attached with this complaint....
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A
Ashwin8777
from Gurgaon, Haryana
May 14, 2019
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14 days of complaint still no response

Address: First stone appartment site no. 51 & 52, 201,Prakhruthi urban ville,Panathur, 560103

Hi

My ro suddenly stopped working and is urder warranty. I have raised complaint 5 times in this 11 days but still no response from livpure team. Every time they drop a mail that we will get in touch shortly.
Complaints date-3/05/2019

I also got a call from one agency but they didn't came for visit and also they are not picking the call.
Why you are cheating the consumer if you are able to provide...
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Vishvash Vaish
from Mumbai, Maharashtra
May 14, 2019
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ro glitz silver

Address: 53 deen dayal nagar, 208002

We have made atleast 10 back to back complaints about improper functioning of the ro. Our product is still in warranty period and 10 times it has been repaired by false promising engineers.

I in my whole life never suggest this company to anyone.

Even sachin tendulkar should think before advertising for a company whose consumer are not satisfied shame

I regret my those hard earned 10000 rs....
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S
Somanarayana
from Hyderabad, Telangana
May 14, 2019
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worst service, there was no response for 10 days

Address: Boduppal, Hyderabad, Andhra Pradesh

Hi, i have been using pep star model for last 5 year, i never had this type of service, registered complaint on 05th may'19, but till date no response even after couple of complaint through telephone & email,
I had given reminder 6 to customercare email id, but there was no response, even i called local contact person, he was not picked the call any time.

Company has taken rs.5000 under amc, but they are not doing service,...
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akash bose
from Gurgaon, Haryana
May 11, 2019
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livpure fraud engineer : service # icr1905049871064 fraud by visiting engineer for charges

Address: Ghaziabad, Uttar Pradesh, 201002

I have been charged rs 700 extra by the service engineer who came for repair my livepure ro

Attached the bill received of rs 2860, but the cost of the part replaced was rs 1800, and actual charges were rs 2160.

Visit charges were rs 360

2860 was transferred to engineer account by google pay, attached screenshot

Would like to get refund of my extra charged of rs 700

Akash...
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Samip Ghosh
from Delhi, Delhi
May 8, 2019
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installation of new water purifier

Address: Nashik, Maharashtra, 422221

I have brought a new ro and registered for installation on the same day. A message received through sms for regarding a person detailed for installation and his mob also forwarded but when i call the person he told that manager will detail someone. I can't understand how they are ao irresponsible. Even expiry of 5 days nobody come for installation. The interesting thing is that i call two to three time a day to customer care, they told that...
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BhuvanMalhotra
from Delhi, Delhi
Apr 28, 2019
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bought amc but no service provided

Address: Bangalore, Karnataka, 560048

Hi,

I had purchased amc and was told there will be services on 110, 220 and 330th day of the first year. 7 months have passed and no service provided till now.
I have sent n number of emails and everytime i get the same reply "we will look into it, sorry for inconvenience".
I am demanding for the return of money or else extension of amc.

Bhuvan...
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S
sanjayDada
from Gulbarga, Karnataka
Apr 21, 2019
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livpure vibe

Address: HOTEL ANANDSAGAR, Jalna, Maharashtra, 431204

Sir i have bought livepure vibe filter from tata cliq website 3 months before it has stopped working.
I have registered complaint at toll free no. On thursday 18 april they send me message on my mobile service request no. Js[protected] happy code 839 allocated to rashtrapal tayade [protected].
Sir there is no responce from mr. Tayade his phone is out of reach.
Sir is he or any other person will see the problem or should...
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