Livpure — Return request of Livpure water purifier

I am writing to express my dissatisfaction with the Livpure water purifier installed on 9th November, and to formally request its return and refund.

On the very day of installation, we encountered a serious issue: the entire kitchen was flooded with water due to the purifier malfunctioning. This situation not only created a significant inconvenience but also resulted in potential water damage to our kitchen.

We immediately requested a return and refund on the same day, yet no action has been taken as of now. Given the faulty product and the inconvenience it caused, we request prompt assistance in processing this return.

Please confirm the steps to expedite this return and refund, and ensure that no further delays occur. I look forward to a quick resolution.

Thank you for your immediate attention to this matter.

Sincerely,
Baji Shaik