[Resolved] Livpure — Livpure is not taking their machine back even after a week | ||
Hi Team, Livpure team is always talking very arrogantly and just giving same answer to everyone that they tried calling us but either it didn’t connected or I missed a call. I am attending every spam call and they still say same reason and closing my request . They are torturing in cancellation process. I’m trying to cancel it very first month but their fake statements and hidden conditions made me to use this machine for 4 months . Still they are not picking up and trying to take money from my advance. Pls help Was this information helpful? | ||
Apr 4, 2024 Complaint marked as Resolved I tortured them that I will not disconnect call until cancel team calls me back . Then they informed them to call me and cancellation team was fast . It’s all Livpure customer care team who will not inform cancel team for 3 weeks saying you lies all the time LivPure customer support has been notified about the posted complaint. | ||
| 3 Comments | ||
Comments
same thing is happening with me
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Facing same issue.
I had taken a Livpure Smart RO on rental basis. Now after only 20 days, I decided to return the machine due to personal reasons. However, Livpure refused to refund my security deposit, citing a hidden 90-day lock-in clause.
At the time of subscription, no clear or prominent communication was provided about the 90-day lock-in policy. Later, I found a small line hidden at the bottom of an email that mentions:
“If you decide to cancel your subscription within the first 3 months, your security deposit will be forfeited…”
This is a clear case o[censored]nfair trade practice, violating the Consumer Protection Act, 2019, where terms critical to refund are buried in fine print and not clearly disclosed upfront to the consumer.
At the time of subscription, no clear or prominent communication was provided about the 90-day lock-in policy. Later, I found a small line hidden at the bottom of an email that mentions:
“If you decide to cancel your subscription within the first 3 months, your security deposit will be forfeited…”
This is a clear case o[censored]nfair trade practice, violating the Consumer Protection Act, 2019, where terms critical to refund are buried in fine print and not clearly disclosed upfront to the consumer.
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+91 95 8222 9701[Direct Sales & Service Partner Enquiry]
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