[Resolved]  Livpure — No maintenance and filter replacement support

I am writing to express my extreme dissatisfaction with the maintenance and filter replacement support for the product I purchased less than six months ago. Despite raising a request to change the filter over a month ago, the service request remains pending, and every time I contact your technicians, they provide frivolous excuses to avoid addressing the issue.

This level of negligence is unacceptable, especially considering the promises of prompt service and 100% customer satisfaction advertised by your company. As a result, I am formally requesting a refund for the product.

I urge you to take immediate action to rectify this situation and uphold the standards of customer service that your company claims to prioritize. Failure to do so will force me to escalate this matter further.