Lloyd Ac — unsatisfactory product and servicing!

Address:

Visakhapatnam, Andhra Pradesh, 530032

Date of purchase: 11th april 2016

Details: my name is dexter hendricks, i had purchased a lloyd air-conditioner on 11th april 2016 from raghavendra refrigeration & air condition works, d. No. 65-6-696/2, new gajuwaka, visakhapatnam-530026

Complaint: lloyd had promised me 3 free services at the time of purchase. The ac started giving trouble after 6 months that is in october 2016 as the air conditioner wasnt giving any cooling effect so the technician who came to repair it said that the air conditioner had not been installed correctly and due to that there was a leak which resulted in the gas leakage. So they had changed the gas. The air conditioner worked well for few months and again in february 2017 the same problem happened and then the technician gave the same reason and changed the gas again and then it had worked well for not more than two weeks. So now i have filed a complaint again and the technician came and checked the air conditioner and gave the same reason and said that he would be coming in the following week to change the gas! For both the services that is in october 2016 and february 2017 no slips or invoice or bill was provided by the technician after repair. I am attaching pictures and screenshots of the bill and messages of the services.
This product from lloyd is faulty which is why im facing this problem of calling the technician about every four months! Now that the free services are over they are asking me to pay for the gas! The technician said that the problem will arise again and this isnt acceptable!

Desirable solution: i suggest that lloyd replace this air conditioner with a proper functional one and make sure that installation is done perfectly otherwise every 3-4 months i will have to pay for the gas change and i will loose my money that i have paid that is rs. 29000/- for purchasing this air conditioner