Lloyd — complaint against ac service & support

Address:

New Delhi, Delhi, 110094

I'm writing on behalf of mr. Rajesh kumar, r/o b-97 amar colony, east gokal pur, loni road, shahdara, delhi 110094 and my phone number is [protected]

I bought one split ac (Bill attached) last year from a dealer nearby me (Durgapuri).

As summer got started i tried to switch on ac but its outdoor was not working. There is no power/ fan movement in it. And, therefore there is no cooling. Indoor is working fine but it is not providing cooling.

Yes, we register a complaint into your customer care. And, an engineer visited to us and told that there is problem with some part (Pcb or something like this). And, also told us that there is need to replace it.

He assured us that the replaced will be done within 2 days. But unfortunately, it's been over 12 days there is no response from their side. And nobody is telling us clearly. If by any chance my call picked by someone / by engineer he just increase the day for replacement.

Now i'm getting frustrated increasingly and thinking that, did i do any terrible mistake to buy a lloyd/havells product..? Also, i'll give a terrible comments about havells / lloyd product on each and every portal / consumer portals or google reviews. So that people can see what the product and how the havell/lloyd is..!!

You can see the mr. Sun is on its high performance and it's trying to kill us... : (

It is my humble request to you if can do something in it so do it asap.

Rajesh kumar
B-97 amar colony east gokal pur
Loni road, shahdara
Delhi 110094
[protected]