Lloyd — LLOYD Split Air Conditioner

Address:

Bangalore

I’ve purchased a Lloyd AC 2 years back, a few months back however when I needed to have it serviced, I’ve had the worst customer experience service. So let me put down the details below for you

Product Serial :[protected]
Product Category : LLOYD AIR CONDITIONER

19th April : My AC displayed a E9 error and I registered a complaint and the service team came to my house, I was not at home that time, my parents were home, and they said the outdoor unit PCB is damaged and sent me the photo of the parts they are taking which I’ve attached below

30th April: Lockdown was announced and the service engineer who sent me this Mr. Muhammad was not reachable. After nearly 2 months of lockdown ending, I registered another complaint with your service team (including numerous other complaints after that) with the following Job IDS [protected]. A service engineer came and realised the parts are missing and had to also pay in Rs 300 for the visit. Now it’s my assumption that the second service engineer knows the history and is coming with the right part to fix it, instead he said he has no idea about the parts.

Then upon finally getting in touch with Mr Muhammed who had earlier visited and taken the parts, he gave me the number of one Mr. Govan (his manager) who will help out. Upon calling him on the 1st of July he said he would call me back, then he did after a week and asked me for the AC serial number which I sent immediately.

Then when I called him again a few days later, he says the same he’ll call back, and today when I reached out to him, he spoke to me very rudely saying the part is not there, so what can he do? He’s at-least supposed to call me and inform me that, and not me having to chase him, especially since I’ve not been able to use the AC in 3 months.

Please explain to me now the following

a) How can I trust that the part was really damaged, when Mr Muhammaed took it with him on the said date and never bothered to respond to my calls or inform me the status of the part? How can I even verify the PCB removed from my AC is the same one as they are claiming, if it was damaged, the first thing to be done was to inform me about it. There were 10 days between the removal and lockdown, enough time to inform surely.

b) When I’m the one paying for the repair and having already paid 300 unnecessarily to the engineer and despite making calls to your customer care, this is still not resolved.

c) I’ve had to make so many calls, register so many complaints and still not have my issue resolved, so I need to be compensated for that and the mistreatment received from your service team Mr Govan, who said go ahead and complain if you want I don’t care.

I demand a good solution for this fiasco and as soon as possible. You can reach me on [protected]@gmail.com if you need any further information.