Lloyd — tv

Dear sir/madam

I'm am really sorry to write this letter. We came to india from england on 29th july 2018. My brother bought a 39inch lloyd tv on 20th july 2018 and installed it on? 21st july 2018 in my father and mother in laws house. On 31st my son turned on the tv and saw that it was cracked on the inside and that half the screen was black. We went to the place were the tv was brought from. The people said that since it is cracked, they can't do anything and they are not responsible for anything and said they will inform the company. They sent the technician and they gave the report to the shop. Now we are feeling like they are playing together. We paid 25 500 rupees and since they have the money they will not do anything.
So we said that we will contact the lloyd company but then they said that the company will only contact them and not us or anyone else and they will only do anything through them.
So i don't know what to do as i heard lloyd company is a very good company but we are disappointed and now me and my husband are a big question mark in front of my father and mother in law and when we came to india we thought the kids could watch9 some tv but they are unlucky. It's only been a few days and we haven't been in the house so how can the people say it is our fault. We came for holiday and now we are going back sad.
If the shop wanted 25 500 rupees as charity money then we are happy to give but not like this. Thank you for taking your time to read this.
Please can you reply as soon as possible and if you need to contact me my email address is
[protected]@gmail.com
And before 20th august you can contact me on [protected] otherwise contact me through email.
Thank you
Glory