Lloyd — Worst services

To whomsoever it may concern,

Dear sir/madam
I am writing today to complaint about The poor service I received from your company
My name is Mariyam Sayyed and my brother gave me lloyd Air conditioner one year ago as wedding gift. He bought that AC from Reliance Showroom from nalasopara and it was installed in taximen colony kurla west. AC was bought under the name Babu Badri Katta registered mobile number [protected] code of service request ID [protected] we first complaint about AC on 20th June we got a call from technician named Imtiyaz he was well behaved . He told us that it will take 8 day for AC to be taken for service. Then he came after 10 days to take AC. He told us that it will take more 3 to 4 days to get it repaired.
Unfortunately building caught fire and we had to stop AC delivery for a until every was settled here it took a while for building to get repaired as fire caused massive short circuit.
After everything was settled I called this person name Shaukat Ali who's number I got from Imtiyaz (the technician) on date 23 July he said that he will deliver our repaired AC he said that he will deliver AC on very next day around 11:00 am but AC was not delivered then we called him again for delivery and he replied that he forgot about our delivery so he will now deliver AC on Monday. Today we called him again and he said that today it will come in the evening around 5 to 6 pm still AC was not delivered we try to connect him again and again but he didn't receive our call after trying for more the 10 to 15 time he finally received my call and when we asked about AC not being delivered yet he started arguing with my husband and said that it's our fault that we stop delivery because of fire and now we are in no position to ask a timely delivery. He then cut the phone and didn't even mention when he will deliver our AC.
We were very disappointed with him and told him that we will complaint to higher authority for which he replied go ahead and do so.
Kindly look into the matter and take some action against this person since with such services we won't further going ahead with the brand in case of future purchases.
Hope for a positive outcome about our delivery.
Thank you,
Yours sincerely,
Sayyed Mariyam.