[Resolved]  Home Credit — DOUBLE DEBIT OF LOAN PAYMENT

Address:

West Delhi, Delhi

Dear Sir/Madam,
I purchased a Mobile Phone on[protected] and made the loan installments from Home Credit. The details are:

NAME: SUDHANSHU PANDEY
PURCHASING STORE: MITTAL AGENCIES
MOBILE MAKE: SAMSUNG S DUOS S7562
AMOUNT: Rs. 12900
DOWN PAYMENT; Rs. 4510
EMI: 1080*12 = 12960
BANK FOR ECS: AXIS BANK
LOAN AC NUMBER: [protected]
TRANSACTION CODE: [protected]

The same day I gave payment, my Id proofs and a loose cheque leaf. I told installment to be debited from my A/c on 5th of every month.
Now, after a month, I got the call on[protected] saying due to some document problem, your installment was not debited from our end. So, please make the manual. On[protected], I went to the Mittal Agencies and made the Manual payment even paid the extra Machine usage charges of Rs. 20 (ie Total payment of Rs. 1100).
Today, when I checked my A/c statement, it is showing Rs 1080 already debited from the A/c on[protected].
If already amount was debited on[protected] ie on correct date then why did I get the call on[protected] saying amount not paid and make the urgent payment. Why did they ask for another payment? Attaching all the proofs. Please find the attachments.

Since then, i am continuously following up but not getting any satisfactory reply. The amount of Rs 1100 seems to be small but for me whose salary is only Rs 9000, its a very big amount. I sent the mail to them[protected] and then again on [protected]. And calling them almost every alternate day but they don't bother at all. I talked to their seniors but no one giving me correct reply. Their names are Sachin, Ajay, Nivriti, Rajeev...all of them giving me fake promises only.

Please help me. Atleast i should get a fair response and correct reply from them.
Kindly help me. I'll be highly obliged.

Thanks and regards
Sudhanshu Pandey
[protected], [protected]