Loantap — fraudulent non-banking services with worst customer service

Address:

Hyderabad

Respected sir / madam!

I've availed a personal loan from loantap organization (Nbfc firm) of rs. 3, 50, 000 for 36 months tenure in the year of 2019 and loan amount started deducting from 2020 year. For first few months everything was going well, suddenly covid-19 came and turned everyone's life into completely different situation. And i lost job due this pandemic, hence i called these loantap people and asked for moratorium facility as per rbi norms, and they clearly said no, i was not eligible for loan moratorium, i understand, every firm might have different rules & regulations, and i respected their views, and i hardly maintaining sufficient funds in my bank account for every month emi. I missed one emi date and paid all the due charges for that missed emi. Again and again they are charging me unnecessary charges even i am maintaining sufficient funds in bank account.

Two days back when i checked what's going on with these guys by entering into their website, and wondered, loan tenure got extensioned for 42 months, i don't know what's going on, i didn't get any communication from these loantap people, i am still wondering without intimating customer how these guys takes decisions, and when they said i was not eligible for moratorium, still they are charging me penalty charges. When i called to these worldclass worst customer service, they telling your loan account is in moratorium, arey i don't understand onething, these guys don't have collaboration at all, and there is no relation between one to another one, and making customers scapegoats. This is the customer and banking services these people providing.

Why i am raising this complaint is, i don't want any other person who becomes victim for these fradulant and looting banking services. When they said no moratorium, they should stand on that, again why they have to take independent decisions without even telling or providing any kind of communication (No message, no call, no email). And the worst part is, when we called on their customer care number, they redirected to send email on their customer care email id because of covid-19, and when we send mail to their customer care email id, from there they redirect to call on their customer care numbers. What these guys thinking about customers, i don't understand so far.

Dear loantap, if you don't know how to function organization, please stop it and don't cheat or loot people, they are already in big #. Again dont test their patience, and dont play with their emotions and feelings.