[Resolved] Lot Mobiles — lot mobiles-cashback not received

3 Reviews
Serilingampally, Andhra Pradesh, India
 SankeerthGoud on Jun 27, 2018
My name is sankeerth. There was a advertisement showing cashback of 7000 on hdfc card for iphone on eenadu. I purchased iphone6 on feb12th, 2018 lingampally, hyderabad.
I have not received any cash back till now.
I have been following with them since 4 months but they are saying simply looking into the issue. It is really disappointing with lot mobiles, as i was assured to get this amount at the time of purchase from lotmobiles.

lot mobiles-cashback not received
Complaint marked as Resolved Dec 4, 2018

Complaint Status

[Jun 27, 2018] LOT Mobiles customer support has been notified about the posted complaint.
Verified Support
LOT Mobiles Customer Care's response, Nov 02, 2018
Dear Sir,

let me understand the problem clealy.

We should know some points like

Who, When, What is the promotion is all about and we should know transaction date Vs Date of offer .

if you could able to help us with details it will be great full to you.

we are available @[protected]
Complaint comments  2 Comments     Updated: Share0Tweet0


Dear Customer,

We observe that cash back of Rs.1, 294.95 was credited to your card account on May 31, 2018. In the event you seek any further cash back, we request you to provide us with the copy of charge slip for the transaction to [protected]@hdfcbank.com and we shall assist you. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

HDFC Bank Customer Assistance
Thanks for reply.I have already attached the hdfc statement. I need to get 7000 cashback.

SankeerthGoud's [Complaint's author] reply, Jul 8, 2018
Any update on this.

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    Lot Mobiles - lot mobiles-cashback not received