Loyalty Solutions & Research / PAYBACK.in Complaints & Reviews

I am a victim of fraud call . On Jun 16th 2018 I got a call from this number +[protected] and saying we are from HDFC rewards points payback department. Then started telling my first four digits of my credit card details for confirmation and then said you have 9k reward to get this credited to your account need some information from my end and I said transfer that money to my credit card . But they refused and said your card is not registered...

Hi,
I had done a transaction on ebay from my payback points, but due to some reason the order got cancelled and the payback points 1596 that i had used to shop the item did not get back into my payback account. I had sent a mail to payback but no-one did a reply to the mail neither the points hot reflected in my account.
Please resolve the issue and kindly help.

Payback account no - [protected]...

Hi,
I had done a transaction on ebay from my payback points, but due to some reason the order got cancelled and the payback points 1596 that i had used to shop the item did not get back into my payback account. I had sent a mail to payback but no-one did a reply to the mail neither the points hot reflected in my account.
Please resolve the issue and kindly help....

Hi,

I have ordered Motorola earphones with my Payback reward points and the order is not delivered to me yet.its been 2 weeks and no update yet on the product delivery details.I have placed the order on 29th june 2018.the order number is[protected].i want the product to be delivered as i have been waiting for this product from very longtime.its been long time and no update on the order or the courier details who will be...

I had raised an sr number 14010980 for non receipt of payback points. The sr was closed with resolution but point was never credited to my account. I raised another sr 14012898 for the said issue which was closed again without resolution. I raised a 3rd sr 14214046 for the same issue and it was also closed without resolution. Point was never credited to my account. I called up the customer service number and they promised to help close my...

I had 4000 payback points last year and redeemed for a shoppers stop voucher on 30th dec 16. Until date, i have not received the voucher. Daily i keep raising a new support request as these people keep closing the old tickets without resolution. They tell me they will resolve within 3 days, 5 days and stuffs like that and cheat me. However, never has the issue been resolved by their backend team. Escalated many times to service desk agents...

I went to big bazaar on 2nd sep 2017 with payback evoucher on mail and they purchased items of rs. 2210.20 and they show vouchers to billing counter. Billing counter person check and reply that your voucher is still not activated. He has checked on 2 - 3 different counter and told us that voucher is invalid. He asked us to mentioned your voucher numbers and mobile numbers on paper and once it is activated we will inform you.

Now...

Re:'payback=[protected]' payback points not credited via bingo (Paytm)
Inbox
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Membercare payback
Aug 21

To me
Dear member,

Thank you for writing to us. This auto-generated email confirms that we have received your email.

Your service request number is 13915235

Kindly quote this service request number for all your future queries on...

As part of rewards received, I placed order with payback vide order IDs 1574116 and 1573047 on 16th june 2017. There was no mention of redemption fees, SGST and CGST as on date of order ie 16th june 2017. A fully damaged product was received for order ID 1573047 on 21st june 2017. Hence immediately wrote back to payback on 22nd june. The acknowledgement was received but the complaint was not addressed. For one of the reminders, they promised...

This is inform u to that today i had called your customer care from
This number [protected] regrading payback (Payback
Number-[protected]). However i had talked your executive miss.
Supriya but she did not given full information and did not take any sr
Why i don't know??? Also i've faced same issued in july regrading paytm
For recharge related issued after that within few days its credited in
My...

Hi sir,

Payback.in is charging duplicated charges again and again which i have already paid in month of may redemption. They agreed their mistake but they were not ready to reverse and it is almost 250 rs. And they simply through this mistake on payback team. I call to these people many times and i'm charging for the calls cost for 150 rs. This is more waste charges to the customers.

I have already registered...

Dear all,

This is inform u to that yesterday i had called your customer care from this number [protected] regrading payback (Payback number-[protected]) apps how to payment through payback via paytm.. However i had talked your executive but she did not given full information about that also disconnected my call why i don't know???
After that i had called again and call taken miss. Monika maybe then called transferred...

This mail might reach the junk mail folder but irrespective of the brand name payback carry, let me highlight a few practices which are happening at your organisation at grass-root level!

1. Yes, my Order[protected] was delivered. Item name Shoppers Stop E-Voucher worth INR 250
Why it was delivered !! Only they will know & offcourse the staff!

2. You can check the trail mail...what Payback is doing...

I Purchased laptop from ebay on 31 may 2016 costing 46990. For this purchase payback EBAY offer was therefor which 37600 PAYBACK points were to be credited to my account ending with 2506 but it is not being done till date.Despite complain to both ebay and payback customer care they have not provided any solution.They are making fool of people. PAISAPAY ID [protected]....

I redeemed my payback points into bigbazar vouchers (Rs 2000). Payback sent a mail that they have sent e voucher to my mail. Raised a request to reissue the voucher (Request number given in the subject) and waited for 7 working days again. Now they have again replied that they have reissued the voucher to my mail id. I did not get any e-voucher related mail other than this mail. It is fully a cheating. Icici credit card team has to note it....

Service request no. 11915350
1. On making inquiry for the payback card up gradation to payback plus, i have received stupidest of responses. Each time different customer executive gives me different response and on complaining they say the magical words "data i am providing is correct". How could 2-3 different data on same query could all be correct.

Data provided at the time of the purchase was different and now is...

Hi
I used to receive reward points when i do any transaction using icici card, the

Reward points is maintained by a company called payback (Based in bangalore), i

Have accumulated 32, 000 + points, last week on july 9 2016 i receive an email

Aying 20000 points will be deducted for which i will receive a voucher from

Hopper's stop, the worth of the voucher is rs.5000, also...

I had redeemed my payback points from my icici credit card. I have ordered blue coloured americian tourister bag by paying additional amount. I was exited to gift these desired bag to loving person.In reality the americian tourister bag was delivered to address with different color (Orange with black). It makes us serious disappointed where no clear visibility on products appeared in payback website. (Attached are the photos)

Payback...

I recenty want to refund my money and pionts from ebay throw my payback account link with contact no. [protected]
I recieve a mail from ebay. Please return my pionts..


Ebay guarantee* claim - 1938288 has been resolved
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Ebay
May 5 (4 days ago)

To me
Ebay guarantee * - don't worry, buy happy!
Ebay
Ebay guarantee

An...

I bought a product from payback on january 4th 2016, which had the order number: [protected]

Until january 14th i did not receive the product and that is when i placed a call to payback they said the order is cancelled because they did not have it available and they will refund my money. I was never notified about the cancellation.

After calling them several times they kept on telling me that the payment will...