Loyalty Solutions & Research / PAYBACK.in Complaints & Reviews

Dear Mr, Khan,

We have made a note of your contact details. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team.

Dear customer,

Hi I am Priya from Future Group. I regret the inconvenience caused to you. Please write to us at [protected]@futuregroup.in along with your contact details and reference id 5479 and we will get back to you.

Regards
Priya
Future Group Care

Dear customer,

Just a reminder that we haven't received any response from your end.

Regards
Priya
Future Group Care

Hi,

We regret the problem caused to you. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon. Kindly refer '2918641' in the subject line.

Regards,
ICICI Bank Customer Service Team

Hi S.. I agree with you. I use cashkaro.com - they are brilliant. They have the best service and offers out of all cash back portals. tell me what you think after you use

Hi,

We are sorry to hear about your experience. Please write to [protected]@icicibank.com with your contact details. Our official will get in touch with you to address your concern. Refer '2598976' in subject line.

Regards,
ICICI Bank Customer Service Team.

Yes, I totally agree with you. Even I am not getting the points. My payback no. is [protected]. I have written several mails, I have done several transactions using their no. But they are not even showing that in the point account. I am also having www.cazback.in account. I think they are better as they are showing the pending points immediately after the transactions. Will check for more cash back portals.

Always have a problem with ICICI Bank, very sorry to say that.

Thanks,
Sanjib G

Yes, totally agreeing with all you guys. PAYBACK bonus points is a false game, I guess. All bonus points which we apparently get after we activate coups is NOT TRUE and it's kindof cheating. I wrote email to payback. They said we did not even have any record in our backend about your transaction.

Same thing happened with me... Still i didn't receive my card...

ICICI bank has been transferring my reward points for the last 3 months but I have not recieved any card till now and website is also not working.

I DID NOT CARD

i-mint Cards — Card not received

I have not recieved i-mint card yet, from last two months ICICI bank has forwarded my request for getting i-mint card. And from last month i am also in touch with i-mint card member care through mail. on 9th june i have got their confirmation mauil also that they have recieved my mail and will process further, but till now there is no response from there side. i am very irritated and fed up from them as i want to use my rewards points for some necessary things, but they are not responding

I have the same problem. Even more - every time i call -he s been stating that the card is dispatched and is shown as delivered...
Third time i am raising the request

Imint & "Loyalty solutions & research" seems a scam. Beware.

I also faced similar problems. I am equally frustrated, however I keep pushing ICIC guys through calls & messages through internet banking, finally I managed to get my iMint card. However when I tried to redeem my points I had a very bad experience. iMint customer care misguided me & it is costing me more than 9000 loyalty points. Overall imint is not a professional organization & it is really irresponsible on the part of ICICI to dump their customers like this.

Hello There!

Please follow the below mail trail. I am now restless and hopeless with the totally unprofessional behavior of Imint Staff and there inability to solve my issue. It more than 45 days that I have not received the merchandise which I ordered ( transaction id 50797).

1. Ordered POLO CABIN STROLLER 20 INCHES
2. Followed up with CC (by call and by phone), Later I was given up AWB number.
3. No AWB number I could find out on bluedart courier, Customer care asked me to wait for 12 days for resolution.
4. Followed up again after 15 days - Response was that I will get a call back from Supervisor.
5. Followed up again on (23/24 Dec) 2 times talked to Mohammad and other staff and I was promised that Supervisor will call me but no response.
6. Called up again 30-Dec, talked to Salma I was again promised that Supervisor will me before 7pm. Again no response till date.

CAN SOMEONE TAKE THIS ISSUE AND PROVIDE THE RESOLUTION. IT SEEMS LIKE NO ONE IS COMMITTED AT IMINT AND YOU GUYS ARE PURELY CHEATING CUSTOMERS WITH FALSE INFORMATION. UNDER THE GOVT. ACT THIS IS UNLAWFUL AND I AS CUSTOMER MUST HAVE MY ORDER DELIVERED TO MY DOORSTEP AT THE EARLIEST.
PLEASE PAY ATTENTION
IMINT A/C: [protected]

Thanks
Shailendra Kumar
[protected]@ishail.com | [protected]@ishail.com




On Fri, Dec 5, 2008 at 1:19 PM, <[protected]@imintpoints.com> wrote:
Dear Mr.Kumar,

Thank you for contacting imint member care.

With regards to your e-mail, we apologize for the inconvenience caused.We could see that it is more than 15 days after order is placed. For resolving this issue, we have raised a complaint with Reference No-584939. Kindly wait for few days within which this will be resolved and order reach your place.

Please do not hesitate to contact us if you have any other questions or suggestions.

Contact numbers:
Mumbai[protected]
Delhi[protected]
Bangalore[protected]
Hyderabad[protected]
Chennai[protected]
Kolkata[protected]

i-mint member in other cities can dial the nearest city number.

Website: www.imintpoints.com

Thank you for giving us an opportunity to serve you!

Warm Regards,
Anita Kumari
i-mint membercare

Quoting Shailendra Kumar <[protected]@ishail.com>:

> I had tried to locate the below AWB: [protected] on blue dart site and
> could
> not locate it. Please let me know the status of the delivery. It should
> be
> taking this long..
>
> Thanks
> Shailendra
>
>
> On Wed, Dec 3, 2008 at 6:01 PM, <[protected]@imintpoints.com> wrote:
>
> > Dear Mr.Kumar,
> >
> > Thank you for contacting imint membercare.
> >
> > With regards to your e-mail, We would like to inform you that as our
> > database you have ordered for the POLO CABIN STROLLER 20 INCHES has
> been
> > already dispatched and the courier details are as follows:-
> >
> > 1) POLO CABIN STROLLER 20 INCHES
> > Despatch Date: 17-NOV-2008
> > Courier: BLUE DART
> > AWB: [protected]
> >
> > We request you to kindly check the same and revert us back.
> >
> > Please do not hesitate to contact us if you have any other questions
> or
> > suggestions.
> >
> > Contact numbers:
> > Mumbai[protected]
> > Delhi[protected]
> > Bangalore[protected]
> > Hyderabad[protected]
> > Chennai[protected]
> > Kolkata[protected]
> >
> > Website: www.imintpoints.com
> >
> > Thank you for giving us an opportunity to serve you!
> >
> > Warm Regards,
> > Anita Kumari
> > i-mint membercare
> >
> > Quoting Shailendra Kumar <[protected]@ishail.com>:
> >
> > > Hello there,
> > > Could you please trace the transaction id 50797, I ordered a cabin
> > > baggage
> > > long bag. More than 12 days have passed and has not been delivered
> to
> > > me.
> > > Could you please also send the tracking number of the freight
> company?
> > >
> > > IMINT A/C: [protected]
> > >
> > > Thank you
> > > Shailendra
> > > [protected]@ishail.com

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