Lucknow University — b. el. ed admission-2 times 1500 debit using hdfc gateway, but showed failure

I had mailed following mail to lucknow university some 2 months back. 1 month back they said they will. Do it in few days. But still not done
Respected sir/madam,
It showed failure but amount of 1500 was debited from my sbi account twice. Details of transactions of b. El. Ed payment are given below.

Candidate profile:
Varsha rajpoot
Registration id
[protected]
Name of programme
B. El. Ed.
Email id
[protected]@gmail.com

1. 19:13 on 21/7/17
Thank you for using your sbi debit card 459xx2042 for a purchase worth rs1500.0 on pos ouniversity2648 at lucknow university ug txn#[protected].

2. 19:16 on 21/7/17
Thank you for using your sbi debit card 459xx2042 for a purchase worth rs1500.0 on pos ouniversity2648 at lucknow university ug txn#[protected].

Please credit to my account the undue debit amount mentioned above at the earliest.
Your cooperation will be highly appreciated.