Lufthansa Complaints & Reviews

Very disappointed with lufthansa service. Travelled on 13th dec in austin to frankfurt and frankfurth to chennai flights.
I called the airways around 10 days earlier and place a special request for vegan and gluten free meals. When i called to check if the meal was confirmed
They told me it was confirmed. When i got into the plane, they combined few dishes from the vegan meal and few from gluten free and said it is your meal.br...

I karanjeet singh dhami book my ticket from delhi - munich - delhi @ rs 49, 455/-,
But i pay rs 7794/- at delhi airport for my check-in bag. I pay rs 49, 455/- for 7kg hand bag only and they told me when you will back u have to pay this amount again.

Than why we book lafhtansha airlines only for handbags.

+91-[protected]
+91-[protected]...

I was travelling from glasgow to frankfurt. I have to take connecting flight from there to india.

I have reached on time. I was standing on lane with other passengers. Air india by luftanca crew mis behaved with me. Told that i can’t go on plane. He let the other passengers to go on the plane.

It was very crazy. I have spended 12 hour on airport. Then got a different flight.

I will never travel...

This is with regards to my flight from bombay- barcelona and madrid- mumbai from 10th to 26th September.

I have had a major uterus surgery just ten days back and the doctor has clearly advised against travel for the next 2-3 months. Our tickets were booked earlier and we were sure of going but this urgency came up and we had to cancel everything and undergo the surgery. I had made bookings for the entire 15 day trip of which...

Detail of journey from vancouver to mumbai on 23 rd june 2019
Flight ac 9100 air canada operated by lufthansa lh 493 @ 16.20 pm

Passenger names and passport details
Shethia dilsukh - n8657292
Shethia priti - m7534235

This was worst experience of my life., with lufthansa airline. On sunday 23 rd june 2019, i reached vancouver airport at 11.00 am thinking that finish all boarding formality...

Dear team
I was travelling from bom mco and jfk bom with lufthansa airlines on pnr number se9m9b and ticket number 016-[protected].
I had confirm meal as vgml for my all the flights however the flight attendant said that there was no meal confirmed and for the entire flight i had to keep munching breads. I have paid for lufthansa business class and there was this ill treatment for the same. I have been asked to be in line for...

Greetings!

This is 3rd Time, I am trying to reach you "Lufthansa", for taking the appropriate action on the below mentioned matter.

It is sad story of my very first Journey to the Netherlands (Amsterdam) to Join my new organization there. I along with my family (includes my wife and my 6 years old son) took “Lufthansa flight” (Details are :13-May-2019, Flight Details: FRAAMS LH 988, Refer Attached Email)...

Dear sir,

Sub : flight date ca890/03mar/ca981/03mar
Ticket no. :[protected]
Tag no. : ca299717 / ca299716
Passenger name : ms shabnam shaikh

Flight from : mumbai - air china - ca890 : 2:35 hrs mumbai

Final destination of passenger : 201, water street, mobile alabama
Vessel : carnival fantasy
Emergency no. : steiner : [protected]@theonboardspa.com
+44...

Attached herewith is the ticket booked online and we had reached bangalore safe. During our return we both were denied boarding the flight lh755 from bangalore to frankfurt due to schengen visa not stamped, but my final destination is newark (Ewr) and we were just transiting via munich for a connecting flight. We were forced to rebook the tickets with a price difference of inr 51200.00 per person or portray ourselves as “no show” the...

Hello you have one of your cabin crew is rude black mailing sexual he is a someone who wants to use others sexually and pay them money and he is planing to take couple of days off from his job to go to another country to go and do his sexual activities with someone who just told me his story he is really unbelievable with his previous job he did the same thing and was very rude on the flight with the passengers using his phone on the plane...

Submitted complaint on aug 28 ab my flight bookinh which is not answered yet

my complaint was
Booked ticket pune chicago today on airline website withbooking code
Sqbalg
My pune chicago booking is correct but chicago to pune ticket i choosed was chicago to frankfurt and frankfurt to pune.
But as i proceed further and booked finally i found my ticket via toranto which i never opted.
Problem...

Booked ticket pune chicago today on airline website withbooking code
Sqbalg
My pune chicago booking is correct but chicago to pune ticket i choosed was chicago to frankfurt and frankfurt to pune.
But as i proceed further and booked finally i found my ticket via toranto which i never opted.
Problem with booking is u can not confirm bookin details at final stage.
So pl help me out to change my invound flight...

I called your customer service and never in my life faced such a unprofessional behavior. Mr bruce was on line and very rude and straight away said cannot help.
My refund is pending for almost a month now and no one is responding. I booked 3 tickets for paris and had to cancel 1, i was initially told it takes 7 days and later on 20-25 days, however it is 26 days now but not received anything nor any information from luftansa...

My flight lh051 from hannover to frankfurt was cancelled i was given a ground transportation voucher i have change 4 trains with all my luggage in hand and when i reached frankfurt my boarding was closed and i had wait in que for over 3.5hrs for re booking which was not fare as new person in germany without knowing the language it was suffering.
Ravindra. [protected]@in. Bosch.com...

On 10.12.2017, travelled from bangalore to frankfurt (Lh755) seated in widow seat. Before take off, all of a sudden, water started pouring in from the overhead ac duct on me and got fully drenched and started shivering (Cold water) due to condensation. When i complained about it to the crew, they said that it is normal and i need bear with this situation for some time. When i further asked for help, they provided some tissue paper and informed...

I traveled in jet airways on 10.12.2017 from heathrow airport, u. K. To new delhi by flight no. 9w 0121, seat no.61e.
Departure time from u. K. Was 20:40 and arrival time at delhi airport 11:05.

Earlier my booking was in lufthansa airlines but at the last moment it was it was communicated to me to travel in jet airways. When i landed at delhi airport, my two suitcases was found missing. I waited for another 3 hours...

Hi,

My husband and me were traveling from bombay to amsterdam via paris (Cdg) on 6 october 2017. We had a train to board from paris - cdg to amsterdam airport.

Our reservation code is : urcmfa (Saloni parikh) and us6ed5 (Rahil thanawala)

Our flight from bombay to munich was on-time and we had to catch our connecting flight from munich to paris (Cdg) scheduled at 6.30 am. However, on landing in...

While contacting senior airport authorities they informed to mail at customer. [protected]@lufthansa.com

There are no proper email contacts or accountable staff, also which
Is a clever move by this company so as not to let any records in this info age.

It is very difficult to file for refund if not nearly impossible since anyway they never respond to your concerns or even resolve despite multiple calls...

Feedback id: 30971274

with reference to above mentioned feedback id, i would herewith like to request your good self to look after my complaint and reverse back my hard earned money Rs.16000 which i paid for seat reservation, as while booking ticket I paid for services of advance seat booking but was not at all satisfied with the service, as while actually travelling reserved seats were not provided due to change in aircraft...

The way staff treated the customers was so insane. When my cabin bag was checked it weighed 8kg and was given a tag for it too. When i was entering into the flight the crew member stopped me and weighed the bag and argued it to be over weight and demanded for money. We were asked to pay 200$ in a span of a minute without which we are informed that we are not allowed to enter into the flight. Crew member hurried us by asking if we are gonna...