Madhur Courier — Courier not delivered or not dispatched

Address:

Madhur Courier, Niranjan Ward, Gadarwara, 487551

I have requested for a courier on 01/09/2020 from madhur courier gadarawara to bangalore, it is still not delivered after 14 days and i am not able to track it, they have given me receipt that mentions gms worldwide express pvt ltd, when i called gms head office and asked about it, they are saying that this tracking number is invalid that means courier is not assigned yet.

Consignment number:[protected]
Consignor: neelesh kumar
Consignee: tarun chine