Madhur Courier — medicines/courier not received

Address:

B 29 ne ashok nagar lashker gwalior

Madhur courier,
I have sent or couriered a consignment which has four bottles of medicines on 17th march 2020. From a courier service agent in new ashok nagar. He told me that he has sent the courier and shared a slip to me without any date and sign over it.
I reached him on 20th march, to know the status of medicine delivery but he said it will be delivered today or tomorrow.
Till now its not been delivered. Medicines are taken from aiims which i can not get from any where else.
The person who has sent the courier is living in new ashok nagar block b and his contact details : [protected]
He might have given wrong slip i think because i have sent medicines on 17th march but the tracking id is showing dates of process from 11th march 2020
He has given me wrong details or slips even he is not listening us when we are calling him for help or information.

Kindly see into the matter immediately and help me out into this.
Medicines is very much required. Patient is serious, the box contains medicines of two persons.
My contact details is [protected]/[protected]