[Resolved]  Madrasshoppe — Product not delivered, unable to track order since no tracking details available, no response from seller

Website:

www.madrasshoppe.com

I ordered a book 'Empire of the Moghul The Complete Collection' from Madrasshoppe (Order Reference NR-055493) on 18th of September. It was a prepaid order and I paid ₹ 1813 via paytm payment gateway. It was supposed to be delivered within 3-5 days, but it's been more than a week now, I still haven't received any communication regarding the order status. I sent several queries on their web portal but never heard back. There is no helpline number or proper address in the web portal.Request to either deliver the book box set or kindly initiate refund immediately.