[Resolved]  Magic Holidays — fraud company

Address:

Chandigarh, Punjab, 160.30

I had joined membership of PANORAMIC HOLIDAYS LIMITED for Rs 25, 888/ Payment was made on same day i.e. 05.01.2018 through HDFC Credit Card.

After reading the reviews of the captioned company on different social sites, I came to know about the unprofessional approach of the company towards its customers & therefore requested for cancellation of the said membership on very next day of my joining i.e 06.01.2018 over mail. I, repeatedly, followed up the company official i.e. Achal Dubey and Sonam Tenzin and Vishal Vanga through mails and telephone.

On 08.01.2018 I received a call from Company customer care executive i.e. Vishal Vanga, asking reason for the cancellation and requested for continuation of the membership. It was clearly denied by me over phone and later by mail also. Further, on the same day i.e 08.01.2018, I received a mail from company stating that Company is processing my request for the cancellation with refund. I would be receiving the refund within 45 working days. My bank details for NEFT were request for processing of refund request. My NEFT details were sent to the company on the same day i.e 08.01.2018 via mail.

Again on 28.02.2018, I received a call from Company customer care executive i.e. Vishal Vanga for delay in processing of my refund request. As per our discussion, it was made clear from my side that I am not interested in membership of the company, at all. At the end of call, I was confirmed by him that now since all your doubts about cancellation have been cleared. So, you would be processing my refund request on priority basis. Now, even after expiry of the 45 working days, my refund has not been processed.

I requested several times (mail dated 15.2.18, 19.02.18, 05.03.2018- Copy attached) but despite all my pleadings comoany have not made good for deficiency in services, which is indeed regrettable and highly unprofessional. On account of your aforesaid dereliction of duty and failure and neglect to rectify the same I have suffered losses/ incurred expenses, which they are liable to compensate to me.

I request all readers to stictly avoid enrolling for magic holidays group.

They are highly unprofessional.

Those who hve enrolled, are requested to cancel membership within 10 days of joining. Otherwise these beggers will not return your hard earned money.

Kindly google their review before any joining.