Magicpin — Activated package without consulting owner

Due to some collusion between my staff and MagicPin ( i guess), this express package activated without the CONSENT of the owner.

AND we are at a great loss as you deducted the initial amount from our wallet and keep deducting 45% commission on every order. We realized this recently and deactivated the package.

Why can't you take approval from Owner before deducting money ?
Don't you think you are inviting FRAUD by not verifying the Person ?
As per RBI guidelines, you should do proper verification before taking out Money, you are against RBI guidelines.

We want our money back, as this deal was done without Owner Consent, you can;t do deal with Staff and without verifying staff Designation...any Tom and Dick Say...I am authrized ...you should verify...else u r responsible...